2
1.0.1
Zurich
An Agentic Application in ServiceNow that triggers outbound calls to connect with the customer. During the call, the AI Agent asks the necessary questions to capture FNOL details and automatically creates a case. The application then extracts key information from policy documents and generates a reconciliation report, comparing the attached documents with the details provided by the user.
- Proactive, context-aware intake
- Fraud & risk signals at first notice
- Instant claim setup
- Evidence capture & validation
- Automated coverage determination
- Smart synthesis & assignment
Agentic Lineup: Our lineup of voice agents and digital workers are built for insurers scaling high-velocity claims across personal and specialty lines.
- Porter: 24/7 phone claim intake
- Scout: Enriches claim context
- Scribe: Parses unstructured communication
- Echo: Analyzes risk in real-time
- Nol: Automatically sets up claim
- Read: Understands complex documents
- Judge: Confirms policy coverage
- Cliff: Summarizes claim for adjuster
New Release.
- Now Assist license (Pro Plus/Enterprise Plus)
- Gemini API
- Plugins Required:
- Insurance Claims (sn_ins_gen_claim )
- Now Assist for Financial Services Operations (FSO) (sn_fso_now_assist)
- Now Assist AI Agents (sn_aia)