The Common generative AI application provides generative AI capabilities across all GRC product lines.
Issue summarization
The ServiceNow Otto for IRM application can quickly analyze an issue record, including the description, activity log, and remediation tasks, and generate a concise summary to help you understand the context of the issue.
Issue resolution agentic workflow
The GRC issue resolution agentic workflow uses multiple AI agents in Integrated Risk Management (IRM), allowing issue managers and analysts to resolve GRC issues through the ServiceNow Otto panel. This agentic workflow suggests targeted solutions for key steps during the issue resolution process.
Issue submission AI agent
The issue submission AI agent is now available in Employee Center, enabling employees to report issues through a guided conversational experience. The agent helps structure the issue and recommends relevant controls, entities, and policies based on the input provided, ensuring that the issue is well-defined and enriched with contextual information before submission.
Fixed:
Otto branding and logo changes
The following plugins must be installed:
- NAFP 13.X
Requires any one of below subscriptions.
- IRM Pro Plus
- IRM Enterprise plus
- IRM Foundation
- IRM Advanced
- IRM Prime
As a pre-requisite, Any one of the below plug-ins should be installed first, based on your subscription:
- Enhanced features of IRM Professional
- Enhanced features of IRM Enterprise
- IRM Foundation
- IRM Advanced
- IRM Prime