4
2.0.1
Xanadu, Washington DC, Vancouver
Unlock the power of seamless HR service delivery with ADVANCE SNConnect – ADP eService. This certified integration connects ServiceNow with ADP eService, enabling organizations to initiate and manage ADP cases effortlessly from any ServiceNow workflow. With real-time response updates, customizable metadata, and intuitive case controls, it’s the smarter, faster way to elevate employee and service experiences.
- Centralized Access to Support:
Employees can access ADP support directly from the ServiceNow interface, reducing the need for multiple portals and simplifying workflows. - Simplified Case Management:
Users can create support cases in ServiceNow with just a few clicks, including key details such as category, subcategory, and descriptions of their cases. This makes case creation faster and more efficient, with minimal manual effort. - Seamless Data Integration:
By integrating ServiceNow and ADP, ADVANCE NowConnect - ADP eService ensures that data flows effortlessly and securely from ADP to ServiceNow, improving accuracy and reducing the risk of errors. - Scalable Solution:
The product integrates seamlessly with other ADVANCE NowConnect solutions, making it easy for businesses to scale their support capabilities as they grow. - Employee-Centric Solution:
The product streamlines the support process for employees by offering a simple, intuitive interface, reducing frustration and providing quicker resolutions.
This v2.0.0 release includes powerful new features and enhancements aimed at improving flexibility, usability, and resilience. Below are the key highlights:
- Cross-Process Case Initiation: You can now initiate an ADP eService Case from any ServiceNow process, including HR Service Delivery, Customer Service Management (CSM), IT Service Management (ITSM), and more.
- Push Response to Integrated Process Records: Responses from the ADP team can now be automatically pushed to the originating process record, ensuring a seamless flow of information and faster resolution.
- Save as Draft: Users can now save an eService Case as a draft, allowing them to complete and submit it at a later time.
- Case Cancellation Support: Added functionality to cancel an eService Case if it is no longer needed, enhancing control over case management.
- Configurable Metadata: Metadata such as Product, Category, Subcategory, and Type can now be configured and maintained by customers, offering greater customization and alignment with organizational needs.
- Improved Error Handling: Enhanced logging and error messaging for improved troubleshooting in case of issues with the connector.
There are no ServiceNow system requirements, however, you need to have an active subscription of ADP product for this connector to work.