4
2.0.0
Xanadu, Washington DC, Vancouver
Unlock the power of seamless HR service delivery with ADVANCE SNConnect – ADP eService. This certified integration connects ServiceNow with ADP eService, enabling organizations to initiate and manage ADP cases effortlessly from any ServiceNow workflow. With real-time response updates, customizable metadata, and intuitive case controls, it’s the smarter, faster way to elevate employee and service experiences.
- Centralized Access to Support:
Employees can access ADP support directly from the ServiceNow interface, reducing the need for multiple portals and simplifying workflows. - Simplified Case Management:
Users can create support cases in ServiceNow with just a few clicks, including key details such as category, subcategory, and descriptions of their cases. This makes case creation faster and more efficient, with minimal manual effort. - Seamless Data Integration:
By integrating ServiceNow and ADP, ADVANCE NowConnect - ADP eService ensures that data flows effortlessly and securely from ADP to ServiceNow, improving accuracy and reducing the risk of errors. - Scalable Solution:
The product integrates seamlessly with other ADVANCE NowConnect solutions, making it easy for businesses to scale their support capabilities as they grow. - Employee-Centric Solution:
The product streamlines the support process for employees by offering a simple, intuitive interface, reducing frustration and providing quicker resolutions.
This v2.0.0 release includes powerful new features and enhancements aimed at improving flexibility, usability, and resilience. Below are the key highlights:
- Cross-Process Case Initiation: You can now initiate an ADP eService Case from any ServiceNow process, including HR Service Delivery, Customer Service Management (CSM), IT Service Management (ITSM), and more.
- Push Response to Integrated Process Records: Responses from the ADP team can now be automatically pushed to the originating process record, ensuring a seamless flow of information and faster resolution.
- Save as Draft: Users can now save an eService Case as a draft, allowing them to complete and submit it at a later time.
- Case Cancellation Support: Added functionality to cancel an eService Case if it is no longer needed, enhancing control over case management.
- Configurable Metadata: Metadata such as Product, Category, Subcategory, and Type can now be configured and maintained by customers, offering greater customization and alignment with organizational needs.
- Improved Error Handling: Enhanced logging and error messaging for improved troubleshooting in case of issues with the connector.
There are no system requirements.