8
2.2.6
Xanadu, Washington DC, Vancouver
BlackBerry AtHoc is built on ServiceNow and enables enterprises to alert stakeholders to address the ticket easier and faster. BlackBerry AtHoc solution works as a plug in to ServiceNow so that IT admin can notify an incident response team of high priority issues like system outage to start the work immediately. The solution offers a single interface for messaging users and managing IT issues, and help the admin maintain the complete log of alerts published under one incident.
Built on the industry-leading ServiceNow platform, BlackBerry AtHoc solution is available to lower the IT incident response time:
- Single Integrated Interface: One Interface to message users and manage IT issues so as to minimize the context switching
- Faster Response Time: Utilize multiple messaging channels to get responses from all stakeholders to reduce the response time
- Resolve Outages Faster: Resolve the outages or critical incidents faster by assembling the incident response team efficiently
- Maintain Complete Log: Automatically log all alerts published under one incident so that audit record keeping is always up to date
- Synchronize Users Automatically: Always update the users in BlackBerry AtHoc system with the updated users in ServiceNow so that the latest user data is available when sending alerts
1. Added new App Privacy Policy module.
2. Fixed minor issues.
ServiceNow component : Incident