Automation and Efficiency
The Phosphorus integration with ServiceNow’s CMDB automates the discovery and mapping of IoT devices, improving operational efficiency and reducing manual errors. End users have the option to scheudle syncs between assets discovered using the Phosphorus application and when those assets are mapped to ServiceNow CMDB.
Enhanced visibility
ServiceNow provides a consolidated view of all IT assets, including IoT devices with this streamline integration. This increased visibility aids in better management, decision making and risk assessment of the IoT ecosystem.
Scalability
As IoT deployments grow, the ability to efficiently manage them becomes crucial. Phosphorus' ServiceNow CMDB integration offers scalability, handling increased device counts (and metadata) without a significant impact on performance.
ServiceNow Operational Technology (OT) Certified Service Graph Connector (CMDB)
The Phosphorus Service Graph Connector (CMDB) is designed to seamlessly connect and synchronize with external systems, ensuring data consistency and operational efficiency. It brings new automated workflows to the forefront, reducing manual efforts required for comprehensively mapping discovered IoT Assets from the Phosphorus Application to ServiceNow CMDB.
Version 1.1.0
Adds ServiceNow Australia compatibility as well as improved support for the ServiceNow OT products:
- Added mapping for OT Firmware Installation table
- Added Firmware version mapping to PLC class
- Added IRE Criterion to Firmware Install and cmdb_ot_entity mappings
- Added Granular CMDB Integration user roles
- Adds support for SGC Central Playbook / SGC Central configuration
- Updates System Dependencies
- IntegrationHub ETL (3.2.1 or higher; optional – only needed to review or modify the ETL mapping)
- Industrial Core (1.0.2 or higher)
- SGC Central 2.2.0
- CMDB CI Class Models (1.77.1 or higher)
- Integration Commons for CMDB (sn_cmdb_int_util) (2.25.8 or higher)
- ServiceNow IntegrationHub Action Template - Data Stream
- ServiceNow IntegrationHub Enterprise Pack Installer(1.0.0 or higher)
- ITOM Licensing (com.snc.itom.license) plugin
- ITOM Discovery License(1.0.0 or higher)
- ServiceNow Xanadu or Australia
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ITOM Licensing to ServiceNow ITOM/OT Licensing
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Operational Technology Manager (For populating OT entities)
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Industrial Process Manager (For the site assignment and equipment model entity mapping capabilities)
How to Update/Install:
1. Go to the ServiceNow Store.
2. Search for our CMDB Application.
3. Click ‘Get’ to download and install the latest version.
Support and Feedback:
For support or to provide feedback, please contact our help desk. We are eager to assist you and ensure your CMDB experience is optimal.
Thank you for using our CMDB Application. We are dedicated to your success and look forward to bringing you even more improvements in the future.