0
1.0.0
Zurich Patch 4
AI-native ITSM admin experience automates setup for customers, minimizing manual work, speeding up onboarding, and increasing adoption of key capabilities by installing necessary applications, plugins, and default settings.
A centralized and intuitive admin experience that includes:
- Enhanced admin home page with quick access to install AI-native ITSM and to apply default presets automatically.
- Default configurations or presets
- Intake Channels – Email, Portal and VA Bot on Portal
- Service Channels - Agent Chat and Incident
- Workspace – Modules, List, Forms, Fulfillment flows for OOB Catalog Item, Incident to Request Flow
- Now Assist - AI Search, Summarization, Resolution notes, Knowledge Article
- Product configuration console provides an admin UI to configure and manage AI-native ITSM and its features before, during, and after implementation.
- Configure Employee experience: Enable an AI-first comprehensive employee experience focused on a simplified Core IT portal with an AI chat first approach to find answers, order items, check status, and create incidents.
- Configure Fulfiller experience: Enable an AI-first IT support or fulfiller experience to support multi-channel IT support for simplified incident and request management.
New:
- Admin Home Page: Quick access to AI-native IT Service Management application installation
- Default configuration or presets: Default configuration settings that are automatically applied to installed products or modules to streamline initial setup, which users can review and modify as needed
- Product Configuration Console:
- Configure Employee experience: Enable an AI-first comprehensive employee experience focused on a simplified Core IT portal with an AI chat first approach to find answers, order items, check status, and create incidents.
- Configure Fulfiller experience: Enable an AI-first IT support or fulfiller experience to support multi-channel IT support for simplified incident and request management.
- Review the dashboards available with the base system and create your own dashboards by leveraging Platform Analytics workspace.
- Configure Now Assist Skills and Agentic workflows available with AI-native ITSM to boost the fulfiller productivity
Family release requirement: Zurich Patch 4 and above
Application dependency: app-itsm-admin-exp-components v1.0.0