18
1.2.18
Xanadu, Washington DC, Vancouver
Netenrich Connect app acts as a gateway and enables real-time collaboration between ServiceNow & Resolution Intelligence – a security and operation analytics platform.
The app enables contextual information, attribute mapping, and the ability to auto-open, update (alert severity), close incidents in ServiceNow. Users can acknowledge and respond to incidents from ServiceNow – changes are bi-directionally synced – and eliminate workflow disruptions.
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Multi-dimensional contextual data for incident and problem tickets, change,Case, service requests and Case Management
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Notification for informational sync – incident creation,status change, priority updates, etc...
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Client level multi-tenancy support
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Off the shelf report on ticket trends and updates from RI
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Ability to define policy and control what information gets shared with RI
Release Notes
- Onboard & Activate integration with Netenrich Resolution Intelligence platform
- Ability to set up policies that govern information exchange for CI, Incident, Problem, Case,Change, Service Request & Assignment Groups
- Integrate and collaborate across ServiceNow and Resolution Intelligence
- User must have a ServiceNow instance with administrative privileges to configure the account
- Requires Service Management Core plugin installed from ServiceNow application store
- Requires Customer Service Plugin,if required to use Case module.