The Docusign Intelligent Agreement Management (IAM) app for ServiceNow helps organizations streamline and automate their agreement workflows by connecting Docusign Maestro with ServiceNow.
With this app, teams can create seamless, end-to-end processes by:
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Automatically pre-filling Docusign agreements with data from ServiceNow
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Writing completed agreement details back into ServiceNow records
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Starting Docusign Maestro workflows directly from ServiceNow Flow Builder, enabling upstream automation
By bridging agreement execution with operational workflows, the Docusign IAM app reduces manual work, im
The Docusign IAM app enables seamless integration between Docusign Maestro workflows and ServiceNow business processes. With this app, customers can:
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Pre-populate Docusign agreements with ServiceNow data
Automatically pull data from ServiceNow records into Docusign agreements to reduce manual entry and improve accuracy. -
Write completed agreement data back to ServiceNow
Sync agreement status, metadata, and completed fields from Docusign into ServiceNow tables for real-time visibility and downstream automation. -
Start Docusign Maestro workflows from ServiceNow flows
Trigger Docusign Maestro workflows directly from ServiceNow Flow Builder and pass dynamic variables for cross-platform workflow automation.
This release introduces exciting enhancements to the Docusign IAM app, enabling deeper integration with Docusign Maestro and expanding workflow automation capabilities.
New Features:
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Start Docusign Maestro Workflow (Flow Designer Action)
Added a new Flow Designer action that allows customers to trigger a Docusign Maestro workflow directly from a ServiceNow flow, passing key variables dynamically. -
List Workflow Names and Start Workflow (Scripted REST APIs)
Added new Scripted REST APIs that enable Maestro to initiate a ServiceNow subflow by name. This allows customers to trigger follow-up actions in ServiceNow from within a Maestro workflow.
Enhancements:
- Simplified OAuth Authentication
Replaced JKS-based JWT authentication with support for OAuth 2.0 Authorization Code Grant, making setup easier and more secure. -
Improved documentation and setup guidance for easier onboarding.
Integration Hub starter is required to use the "Start Docusign Maestro workflow" action.