Overview
The CI Smart Recommendations application introduces essential tools to enhance Configuration Item (CI) management in ServiceNow CMDB. As the initial release, this version delivers AI-driven insights and recommendations to improve CI completeness, relationship accuracy, and reconciliation processes, ensuring alignment with ServiceNow best practices.
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New Features
1. CI Smart Recommendations
- Automates CI analysis by evaluating relationships, mandatory fields, and IRE (Identification and Reconciliation Engine) configurations.
- Provides clear insights into CI completeness, quality, and alignment with CMDB best practices.
- Reduces manual effort for administrators by summarizing and streamlining CI assessment.
2. CI Relationship Assistant
- Compares a CI's current relationships with ServiceNow’s suggested relationship models.
- Identifies missing, redundant, or incorrect relationships.
- Provides actionable recommendations to align CI relationships with best-practice models for improved infrastructure accuracy.
3. CI Data Completeness Assistant
- Analyzes CI records to identify missing mandatory and recommended attributes.
- Enhances data completeness, accuracy, and consistency in line with CMDB best practices.
- Suggests tailored improvements based on the CI class.
4. CI IRE Assistant
- Outlines how the Identification and Reconciliation Engine (IRE) processes a CI record.
- Highlights key attributes for unique identification and effective reconciliation.
- Ensures consistency, conflict resolution, and data alignment with CMDB standards.
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Key Benefits
- Provides a foundational solution to improve CMDB accuracy and reliability.
- Automates CI assessment and delivers actionable insights for administrators.
- Ensures completeness of CI attributes, accurate relationships, and effective reconciliation.
- Aligns CMDB management practices with ServiceNow and industry best standards.
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Default Availability
- Provider: Now LLM Generic
- Active: True
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Notes for Initial Release
This is the first version of the CI Smart Recommendations app, delivering foundational features to simplify and automate CMDB analysis. Future updates will build on user feedback and enhance functionality to further support CMDB data quality and management.
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Disclaimer
This content is generated using Artificial Intelligence (AI). Please review it thoroughly for accuracy and relevance.
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