The Investigative Case Management AI Agent Suite enhances your organization’s investigative workflows with intelligent automation and contextual insights. It includes three specialized agents that streamline case triage and regulatory compliance as part of Ignyte’s Investigative Case Management Solution. Gist (The Tip Summarizer Agent) automatically generates concise, actionable summaries for incoming whistleblower tips, enabling investigators to quickly understand the issue. Ditto (The Duplicate Tip Finder Agent) intelligently scans new submissions against existing records, flagging potential duplicates to eliminate redundancy and ensure efficient case handling. Guido (The Guideline Comparison Agent) evaluates each incoming tip against your organization’s internal regulations and knowledge base, identifying relevant compliance rules and potential violations. Together, these agents accelerate investigative processes, improve accuracy, and enhance overall case management quality.
The Investigative Case Management AI Agent Suite enhances your organization’s investigative workflows with intelligent automation and contextual insights. It includes three specialized agents that streamline case triage and regulatory compliance as part of Ignyte’s Investigative Case Management Solution. Gist (The Tip Summarizer Agent) automatically generates concise, actionable summaries for incoming whistleblower tips, enabling investigators to quickly understand the issue. Ditto (The Duplicate Tip Finder Agent) intelligently scans new submissions against existing records, flagging potential duplicates to eliminate redundancy and ensure efficient case handling. Guido (The Guideline Comparison Agent) evaluates each incoming tip against your organization’s internal regulations and knowledge base, identifying relevant compliance rules and potential violations. Together, these agents accelerate investigative processes, improve accuracy, and enhance overall case management quality.
- Initial release of the Investigative Case Management AI Agent Suite.
- Introduced three core AI agents:
- Gist (Tip Summarizer Agent) – Automatically summarizes new whistleblower tips upon submission.
- Ditto (Duplicate Tip Finder Agent) – Detects and flags potential duplicate tips already in the system.
- Guido (Guideline Comparison Agent) – Analyzes tip content and links it to related internal policies or regulations.
ServiceNow Platform: Zurich release or later
Dependencies:
- Customer Service Management [sn_customerservice v28.0.4]
- Public Sector Digital Services [sn_public_sector_digital_services_core v12.2.4]
- Now Assist AI Agents [sn_aia v5.1.18]
· Now Assist for Customer Service Management [sn_gsm_gen_ai v11.0.3]
- Now Assist for Platform [sn_genai_platform v9.1.0]
- Now Assist Skill Kit [sn_skill_builder v6.0.7]
Subscription Required: Now Assist license (Pro Plus/Enterprise Plus)
Browser Compatibility: Chrome, Edge, Firefox, and Safari (latest versions)
Permissions: Users require access to the Case Management tables and AI Agent configurations