0
1.0.4
Australia Patch 1
Generative AI
The HRSD Foundation plug-in acts as a digital identifier, specifically designed to represent and validate the customer's licensing tier.
HRSD Foundation is the licensing tier that entitles users to features of HRSD, including Case Management, Knowledge, Agent experience, Search and analytics, and natively provides access to OOB AI features to drive issue resolution.
The Foundation SKU bundle includes the following AI functionality:
- Case and Knowledge
- Talent
- OOB Now Assist fulfiller skills
- Case Resolution agent
- Search
- Version 1.0 Released
- Entitles AI agents and skills to AI agents to save fulfiller work due to avoided / deflected tickets, reduced fulfiller handling time due to AI assistance in resolving the cases faster, reduced disruption of the end user side (MTTR)
Requires platform version Australia Patch 1.