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2.2.0
Yokohama, Xanadu, Washington DC, Vancouver
The problem management migration utility is a guided setup application that helps customers to adopt the base version of problem management using the guided problem life cycle (Problem Management Best Practice - Madrid - State Model).
The problem management migration utility helps your instance administrator to:
- Adopt the base version of the problem state model plugin.
- Verify there are no modifications to the instance that prevent the problem state model plugin from being activated.
- Map your existing problem and problem task states to the new best practice states.
- Activate the problem state model plugin.
- Update (migrate) your problem and problem task states in your records.