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2.12.3
Yokohama, Xanadu, Washington DC, Vancouver
Event Management helps IT organizations reduce noise and focus on top priority issues. It provides connectors that pull or push events from external devices.
The Event Management Connector plugin ingests these events into a ServiceNow instance. Event Management processes the events, deduplicates them, and creates actionable alerts. It performs cross-source correlation and impact analysis to provide the service context for IT alerts.
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The Event Management Connector plugin integrates with the following monitoring systems:
Push Connectors:
- Azure Monitor: Uses OAuth authentication to process Azure platform event messages; push through Instance and MID.
- Amazon CloudWatch: Uses the connector to process Amazon Web Services (AWS) alarms as events.
- BMC TrueSight: Collects JSON-formatted event messages sent from BMC TrueSight Operations Management (TrueSight).
- Catchpoint: Receives Catchpoint events which Event Management processes as ServiceNow events.
- Dynatrace: Collects JSON-formatted event messages sent from Dynatrace.
- Datadog: Collects JSON-formatted event messages sent from Datadog.
- EIF Listener: Receives EIF events which Event Management processes as ServiceNow events.
- Email: Sends email notifications when events and alerts are triggered.
- Google Cloud Platform (GCP) Monitor: Collects JSON-formatted event messages sent from GCP; push through Instance and MID.
- Grafana Connector: Processes alerts from the Grafana visualization tool.
- Honeycomb: Receives events from the Honeycomb push connector.
- Logicmonitor: Receives JSON-formatted event messages sent from Logicmonitor and MID.
- ServiceNow Cloud Observability: Receives JSON-formatted event messages sent from ServiceNow Cloud Observability.
- New Relic: Receives JSON-formatted event messages sent from New Relic.
- Oracle Cloud: Receives JSON-formatted event messages sent from Oracle Cloud Monitoring.
- Oracle Enterprise Manager trap collection: Configures the SNMP trap connector to receive Oracle Enterprise Manager Cloud Control SNMP traps.
- Prometheus: Receives JSON-formatted event messages sent from Prometheus.
- ScoutAPM: Receives alerts from ScoutAPM.
- Sentry: Receives Sentry events which Event Management processes as ServiceNow events.
- SNMP traps: Processes SNMP traps as events.
- ThousandEyes: Receives JSON-formatted event messages sent from ThousandEyes.
Pull Connectors:
- Azure Monitor: Sends alert state changes to the Azure portal.
- IBM Tivoli Monitoring - Netcool system: Receives events from IBM Netcool/OMNIbus Object Servers and Impact Servers.
- Icinga2: Receives events from the Icinga2 server.
- HPOM: Receives events from the HP Operations Manager (HPOM).
- Hyperic: Receives events from the VMware vRealize Hyperic server.
- Logicmonitor: Receives events from the Logicmonitor server.
- Kafka: Receives events from the Kafka connector.
- Microfocus OBM: Pulls events from MicroFocus Operations Bridge Manager.
- NagiosXI: Receives events from the Nagios XI server.
- NNMi: Receives events from the NNMi server.
- OBM (OMi v2): Receives alerts from the OBM server.
- Op5: Receives alerts from an OP5 monitor.
- Opsview: Receives events from an Opsview monitor.
- PRTG: Receives alerts from a Paessler PRTG Network Monitor source.
- SCOM: Collects alerts from the Microsoft System Center Operations Manager (SCOM).
- SolarWinds: Receives events from the SolarWinds monitor.
- vCenter: Receives events from your VMware vSphere environment.
- vRealize: Receives events from the vRealize Operations Log and Event Management servers.
- Zabbix: Receives alerts from the Zabbix server.
Remediation Actions:
- Linux server remediation actions
- Windows server remediation actions
2.12.0 Release Notes:
New
- Added API Key authentication support for push connectors
- Handled tags for Dynatrace and Datadog connectors - extracted tags from payload and added them to additional info of the event.
- Refactor OOB AWS push connector event rules to support 'apply additional matching rules'
- Refactor OOB pull connector event rules to support 'apply additional matching rules'
Fixed
- PRB1806047 - ICINGA EM Connector is not able to pull events from source.
- PRB1792787 - Time of event is not being correctly populated
- PRB1784956 - VMWare vRealize event pull connector not returning Node field for certain event types
- PRB1798193 - The getComponents function to query Solarwinds event fetch fails if there too many values for the query
- PRB1789798 - Integrations Launchpad error if there is MID Web server context is not configured
2.12.3 Release Notes:
Fixed
- PRB1842835 - AWS SNS Basic Authentication is not working with Rest API Access policy for the inbound_event rest api used by push connectors
- PRB1846463 - Events are not generating using azure auth from Xanadu+ zboot instances
- ITOM Event Management (plugin)