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2.15.1
Yokohama, Xanadu, Washington DC, Vancouver
Event Management helps IT organizations reduce noise and focus on top priority issues. It provides connectors that pull or push events from external devices.
The Event Management Connector plugin ingests these events into a ServiceNow instance. Event Management processes the events, deduplicates them, and creates actionable alerts. It performs cross-source correlation and impact analysis to provide the service context for IT alerts.
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The Event Management Connector plugin integrates with the following monitoring systems:
Push Connectors:
- Azure Monitor: Uses OAuth authentication to process Azure platform event messages; push through Instance and MID.
- Amazon CloudWatch: Uses the connector to process Amazon Web Services (AWS) alarms as events.
- BMC TrueSight: Collects JSON-formatted event messages sent from BMC TrueSight Operations Management (TrueSight).
- Catchpoint: Receives Catchpoint events which Event Management processes as ServiceNow events.
- Dynatrace: Collects JSON-formatted event messages sent from Dynatrace.
- Datadog: Collects JSON-formatted event messages sent from Datadog.
- EIF Listener: Receives EIF events which Event Management processes as ServiceNow events.
- Email: Sends email notifications when events and alerts are triggered.
- Google Cloud Platform (GCP) Monitor: Collects JSON-formatted event messages sent from GCP; push through Instance and MID.
- Grafana Connector: Processes alerts from the Grafana visualization tool.
- Honeycomb: Receives events from the Honeycomb push connector.
- Logicmonitor: Receives JSON-formatted event messages sent from Logicmonitor and MID.
- ServiceNow Cloud Observability: Receives JSON-formatted event messages sent from ServiceNow Cloud Observability.
- New Relic: Receives JSON-formatted event messages sent from New Relic.
- Oracle Cloud: Receives JSON-formatted event messages sent from Oracle Cloud Monitoring.
- Oracle Enterprise Manager trap collection: Configures the SNMP trap connector to receive Oracle Enterprise Manager Cloud Control SNMP traps.
- Prometheus: Receives JSON-formatted event messages sent from Prometheus.
- ScoutAPM: Receives alerts from ScoutAPM.
- Sentry: Receives Sentry events which Event Management processes as ServiceNow events.
- SNMP traps: Processes SNMP traps as events.
- ThousandEyes: Receives JSON-formatted event messages sent from ThousandEyes.
Pull Connectors:
- Azure Monitor: Sends alert state changes to the Azure portal.
- IBM Tivoli Monitoring - Netcool system: Receives events from IBM Netcool/OMNIbus Object Servers and Impact Servers.
- Icinga2: Receives events from the Icinga2 server.
- HPOM: Receives events from the HP Operations Manager (HPOM).
- Hyperic: Receives events from the VMware vRealize Hyperic server.
- Logicmonitor: Receives events from the Logicmonitor server.
- Kafka: Receives events from the Kafka connector.
- Microfocus OBM: Pulls events from MicroFocus Operations Bridge Manager.
- NagiosXI: Receives events from the Nagios XI server.
- NNMi: Receives events from the NNMi server.
- OBM (OMi v2): Receives alerts from the OBM server.
- Op5: Receives alerts from an OP5 monitor.
- Opsview: Receives events from an Opsview monitor.
- PRTG: Receives alerts from a Paessler PRTG Network Monitor source.
- SCOM: Collects alerts from the Microsoft System Center Operations Manager (SCOM).
- SolarWinds: Receives events from the SolarWinds monitor.
- vCenter: Receives events from your VMware vSphere environment.
- vRealize: Receives events from the vRealize Operations Log and Event Management servers.
- Zabbix: Receives alerts from the Zabbix server.
Remediation Actions:
- Linux server remediation actions
- Windows server remediation actions
Starting with the May release, you can configure metric connector instances for Nagios, SolarWinds, and Zabbix monitoring tools to receive metrics directly from these monitoring tools.
- New
- Nagios Metrics Connector
- SolarWinds Metrics Connector
- Zabbix Metrics Connector
- Changed
- Certified SolarWinds Events Connector to support SolarWinds version 2024.1
- Fixed
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PRB1851380 Kafka Consumer connector error:org.apache.kafka.common.KafkaException: Failed to construct kafka consumer -
PRB1830633 Metric name and type is UUID rather than readable text for source "vRealize" -
PRB1825234 Zabbix Event Management Connector Does Not Work OOTB With Zabbix Servers Installed With Front End NGINX Web Server -
PRB1854696 Azure Monitor Bi directional connector not working with multiple tenant ID
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- Removed
Known Issues:
- DEF0665219 Metrics are duplicated in Metric Types and Metric to CI tables, if both Old and New MI Connectors are used simultaneously.
- ITOM Event Management (plugin)