0
2.2.1
Yokohama, Xanadu, Washington DC Patch 2, Washington DC, Vancouver Patch 6
ITSM Agent Workspace is deprecated, and is no longer supported by ServiceNow.
This utility allows an administrator to easily migrate common configuration and customizations applied in ITSM Agent Workspace to Service Operations Workspace.
Migrate common configuration and customizations applied in ITSM Agent Workspace to Service Operations Workspace.
The administrator can choose how to migrate:
- Partial migration - Migrate few features and return anytime to migrate the remaining features
- Complete migration - Migrate all features at once
Note: Once a feature has been migrated, it cannot be migrated again.
- New
- Added a link to navigate to the list of basic authentication users
- Added an action to refresh the list of basic authentication users
- A default name for the base update set is provided
- During migration, you can set the new record form view to workspace
- Application scope name is appended to each update set
- Migration summary shows what was skipped if there was nothing to migrate
- Added an action to view update sets on the pre-reqs page
- Changed
- Fixed
- Removed
Required applications:
- ITSM Agent Workspace
- Service Operations Workspace