Datadog is an observability platform that supports every phase of software development on any stack. Datadog delivers complete visibility into the performance of modern applications and helps you build, test, monitor, debug, optimize, and secure your software in one place through its fully unified platform. By reducing the number of tools needed to troubleshoot performance problems, Datadog reduces the time needed to detect and resolve issues. With vendor-backed integrations for 750+ technologies and focus on ease of use, Datadog is the leading choice for infrastructure and software engineering teams looking to improve cross-team collaboration, accelerate development cycles, and reduce operational and development costs.
The Datadog ServiceNow integration is a two-way integration that allows you to publish Datadog-generated events to ServiceNow tickets, as well as manage the resolution workflow from within Datadog through IT service management (ITSM) and IT operations management (ITOM).
1. Create context-rich Incidents or Events in ServiceNow from Datadog alerts
2. Syncing resolition state and comments between ServiceNow and Datadog
This release supports the templating of monitor notifications through 2 new Templated Monitors ITSM/ITOM tables.
Creating Incidents
- Requires ServiceNow Vancouver or newer, plus ITSM module
Creating Events
- Requires ServiceNow Vancouver or newer, plus ITOM module
Note: Each of these features of the Datadog integration can be used independently.