0
1.0.2
Zurich Patch 4
Order Summarization for Order Management provides agents and managers with a consolidated, role-aware, and stage-specific view of all key order information across the order lifecycle. Built on Now Assist record summarization capabilities, this feature eliminates the need to navigate multiple pages or manually piece together order details, task progress, and risks.
- Empower order agents and fulfillment agents with instant order summaries that drive faster action
- New:
- Order Summarization for Order Management provides agents and managers with a consolidated, role-aware, and stage-specific view of all key order information across the order lifecycle. Built on Now Assist record summarization capabilities, this feature eliminates the need to navigate multiple pages or manually piece together order details, task progress, and risks. Integrated directly into the Order Management workspace starting in Q4, Order Summarization empowers agents to understand an order’s status, history, risks, and progress at a glance—making it easier to take action, hand off work, or pick up in-progress orders without searching across multiple records or tabs.
- Required plugins
- com.sn_order_summarization