4
1.1.1
Yokohama, Xanadu, Washington DC, Vancouver
Quantum Metric works with teams across the organization to offer a comprehensive source of business and technical insights. Activating Quantum Metric directly within all ServiceNow workflows enables enterprises to provide better customer support, quickly resolve customer frustrations, minimize risk, and deliver better experiences.
Key Benefits:
- View 100% of customer sessions in real-time to gain insight into what the customer experienced prior to contacting support.
- Increase agent productivity and customer satisfaction by removing frustration and quickly resolving support cases.
- Reduce time switching between tools and align teams with real-time alerts and ticket creation within the ServiceNow platform.
View real-time session replay directly inside the ServiceNow UI and across the entire ServiceNow platform
- Understand exactly what a customer did prior to contacting support
- Access meta-data to understand where a customer came from, how long they engaged and if there was an abandonment or conversion value
- Save session replay session directly to the case for further investigation and audit purposes
- Create an incident directly from the CSM platform with the embedded replay link so product and IT no longer have to recreate an error
- Certified for Yokohama
- Removed GlideEncrypter calls in compliance with ServiceNow 3DES deprecation
- ServiceNow Subscription