0
2.2.2
Zurich, Yokohama, Xanadu Patch 4, Xanadu, Washington DC, Vancouver Patch 5, Vancouver, Utah Patch 10
Service Bridge for Consumers simplifies the interaction between consumers and service providers by offering features like Remote Catalog for seamless service requests and Remote Choice for real-time option selection. It ensures secure and authorized access through Personas and Authorized Users, while Provider Task and Remote Task facilitate transparent and collaborative multi-instance workflows. Additionally, the Transform feature allows both parties to manipulate inbound and outbound data, and makes the whole process flexible and efficient.
Key Features Include:
- Proactive cases: Providers can collaborate and be transparent with customers by sending Provider Tasks to the consumer instance.
- Provider Task: Providers can send Case alerts proactively to their connected consumers via the Provider task table without setup or configuration for the purpose of being transparent and collaborative.
- Transforms: Enables a provider or consumer to transform inbound and outbound data for Remote Tasks.
- Virtual Fields & Transforms: Enables mapping and transformation of fields not present in both instances.
- ScratchPad: Share name/value pairs between instances as JSON data on Provider Tasks and Remote Tasks.
New:
- Journal Field Framework – Remote Task
- Support all journal field types
- Support for historical journal sync
- Write journals as the real user
- Foundation Data Sync (FDS) (Provider to Consumer Only)
- Non-CMDB tables /w Transform Maps
- CMDB /w IH ETL & IRE
- Supported tables: CMDB, Asset, User, Group, Location, Company, Department
- Health Dashboard
- Proactive Issue Detection: Instance scan checks identify inconsistencies early, maintaining health via the Health Dashboard for findings and errors.
- Key Benefits: Enhances integration stability, reduces troubleshooting, offers error solutions, boosts productivity.
- Scan Suites: Provide on-demand/scheduled scans
- Magic Links: SSO login for consumers allowing direct access to resources in the provider instance.
Changed:
- Remote Task uses the new journal field framework.
Fixed:
- DEF0688522: Service Bridge - Proper handling of HTML tags in journal fields
- DEF0640037: Identity is missing in clone.
- DEF0677901: (Clone) Remove Excludes on OOB table sys_alias and replace with a post clone cleanup script
- DEF0644150: Flow "Update Error Message on Remote Task" called but errors out after work note added
- DEF0679054: (RPS) Ensure the OAuth tokens do not expire due to no transactions within 24 hours of expiration
- DEF0677891: Service Bridge needs logging to inform customers when attachments are dropped, for example, per the Restrict File Extensions system property
- DEF0625810: Related lists disappearing after adding or removing the related list on the table, Remote record producer
- DEF0651850: RTD getting deleted with Refresh entitlements, Scheduled job
- DEF0646887: "Create Remote Task for Provider" and "Create Remote Task for Consumer" buttons are visible for users without the role "sn_sb.remote_task_creator"
- DEF0618265: Clone - After clone, in target instances, existing/old Provider tasks data(Variable, Comments, and attachments) are missing.
- DEF0677144: Reference variables do not list any values when certain variable attributes are set
- DEF0678510: RRP Catalog Item Categories clone cleanup script errors and stops all clone cleanup scripts from completing
- DEF0684375: RRP Catalog Item Categories cleanup script fails, causing all the subsequent cleanup scripts to not run post-clone
- DEF0656875: The Change Request state (close) is not transferring to the Service Bridge Provider when the request is closed
- No manual dependencies