Service Exchange for Consumers simplifies the interaction between consumers and service providers by offering features like Remote Catalog for seamless service requests and Remote Choice for real-time option selection. It ensures secure and authorized access through Personas and Authorized Users, while Provider Task and Remote Task facilitate transparent and collaborative multi-instance workflows. Additionally, the Transform feature allows both parties to manipulate inbound and outbound data, and makes the whole process flexible and efficient.
- Proactive cases: Providers can collaborate and be transparent with customers by sending Provider Tasks to the consumer instance.
- Provider Task: Providers can send Case alerts proactively to their connected consumers via the Provider task table without setup or configuration for the purpose of being transparent and collaborative.
- Transforms: Enables a provider or consumer to transform inbound and outbound data for Remote Tasks.
- Virtual Fields & Transforms: Enables mapping and transformation of fields not present in both instances.
- ScratchPad: Share name/value pairs between instances as JSON data on Provider Tasks and Remote Tasks.
Service Exchange Base — v2.3.21Bug Fixes
- Fixed an issue introduced in version 2.3.18 where updates to task records were not syncing between provider and consumer instances. A cache condition in the task update logic failed to recognize valid task table configurations on multi-node instances, preventing task updates from being propagated. Task update synchronization now works as expected.
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Service Exchange Health — v2.3.21Bug Fixes
- Fixed an issue where a Service Exchange connection's health status was incorrectly set to DOWN whenever no responses were received from a health check ping, regardless of the actual Remote Process Sync configuration. Connection health status now accurately reflects the state of active connections.
- No manual dependencies