0
2.1.20
Yokohama, Xanadu, Washington DC, Vancouver Patch 5, Vancouver, Utah Patch 10
Service Bridge for Consumers simplifies the interaction between consumers and service providers by offering features like Remote Catalog for seamless service requests and Remote Choice for real-time option selection. It ensures secure and authorized access through Personas and Authorized Users, while Provider Task and Remote Task facilitate transparent and collaborative multi-instance workflows. Additionally, the Transform feature allows both parties to manipulate inbound and outbound data, and makes the whole process flexible and efficient.
Key Features Include:
- Proactive cases: Providers can collaborate and be transparent with customers by sending Provider Tasks to the consumer instance.
- Provider Task: Providers can send Case alerts proactively to their connected consumers via the Provider task table without setup or configuration for the purpose of being transparent and collaborative.
- Transforms: Enables a provider or consumer to transform inbound and outbound data for Remote Tasks.
- Virtual Fields & Transforms: Enables mapping and transformation of fields not present in both instances.
- ScratchPad: Share name/value pairs between instances as JSON data on Provider Tasks and Remote Tasks.
- New
- Remote Catalog
- Script support - Catalog client scripts, and UI Policy scripts
- Publish to Service Bridge from local catalog items
- Consumer Variable sets - Consumers can add variables to provider catalogs for use in Consumer Pre-Flows
- Now Assist for TMT
- Transform Mapping Assist - Use GenAI to automatically generate transform lines for choice fields.
- Remote Catalog
- Fixed
- PRB1823044 - Company mismatch preventing some transforms from being executed
- PRB1787085 - Not able to sync attachments from provider to consumer using RPS inbound subflow
- PRB1782692 - Unable to set new field value when returning null or empty.
- No manual dependencies