0
5.0.0
Yokohama, Xanadu, Washington DC, Vancouver
ServiceNow® Shift Scheduling for Field Service offers an easy-to-use, streamlined Manager Workspace experience that allows managers to create/edit work shifts, schedules, and monitor schedule adherence for all of their team members.
Team Calendar
- Track and manage your team's schedule
- Add ad-hoc events to the team calendar
Shifts
- Search existing shift plans
- Create new work shifts
- Assign flexible breaks to work shifts
Schedules
- Search existing schedule plans
- Create new schedule plans
- Associate shifts and field agents to schedules
Schedule Adherence
- Monitor schedule adherence of field agents
- Analyze planned vs. actual scheduling for your team members
- Latest Manager Workspace dependencies uptake for FSM
- Performance enhancements for shift planning API to retrieve WFO schedules
- Required plugins and products - ITSM Shift Planning for Configurable Workspace, Platform Skills Management applications
- Dependencies
sn_wfo_cfg_ws
sn_shift_planning
com.snc.skills_management
com.snc.skill_determination
com.snc.work_management
- Properties that need to be created or set to activate the content pack - NA
- Affected business rules - NA
- Affected script includes - NA
- .jar files that need to be uploaded, if applicable - NA