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7.0.0
Yokohama, Xanadu, Washington DC
The Customer Contracts and Entitlements application provides the data model to store contracts, contract lines, and entitlements. Contracts from external systems can be imported using specifically designed APIs.
Customer Contracts and Entitlements has the following features:
- Enable users to create service contracts and entitlements.
- Import and synchronize existing contracts in external systems.
- Provide visibility into contracts and entitlements data to agents.
- Support for complex hierarchical relationships in service contract lines.
New:
- Added subscription pricing and location information on contract lines and entitlements
- Added a new workspace view for service contracts and entitlements in Customer Service Management workspace
Dependencies
- Product Catalog Management Core
- Customer Service Install Base Management