The Catalog IQ for ServiceNow provides an in-depth view of how service catalogs are being utilized within your organization. With a simple and intuitive dashboard, this app identifies the top 10 most used and least used catalogs, offering actionable insights to optimize service fulfillment and system performance. For the most used catalogs, the app shows requests submitted over various time periods, enabling efficient resource allocation. For the least used catalogs, it helps determine which ones can be removed or replaced, enhancing system maintainability.
The Catalog IQ for ServiceNow provides an in-depth view of how service catalogs are being utilized within your organization. With a simple and intuitive dashboard, this app identifies the top 10 most used and least used catalogs, offering actionable insights to optimize service fulfillment and system performance. For the most used catalogs, the app shows requests submitted over various time periods, enabling efficient resource allocation. For the least used catalogs, it helps determine which ones can be removed or replaced, enhancing system maintainability.
Business challenge
We don’t have clear visibility into which service catalogs are actually being used, making it hard to manage and prioritize them effectively.
Our resources are stretched thin because the most commonly requested catalogs aren’t optimized for efficient fulfillment, leading to delays and bottlenecks.
Our system is cluttered with too many unused or outdated catalogs, which slows down performance and makes maintenance more complicated.
It’s difficult to make informed decisions on which catalogs to keep, update, or retire because we lack the necessary data to guide us.
Benefits
Improve resource allocation by focusing on the most requested catalogs and optimizing fulfillment workflows.
Boost system performance by identifying and removing or replacing underutilized catalogs.
Reduce maintenance costs with fewer catalogs to manage and maintain.
Data-driven decision making for catalog management, based on clear usage metrics.
Catalog IQ is a application which helps understand the usage of the catalog items in the system.
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