0
1.0.4
Standalone Application
Field service work shouldn't stop just because a technician is out of signal or without a device. Proxy Actions for Field Service Management lets managers and dispatchers step in and act on a technician's or crew's work order tasks on their behalf — accepting, starting, and closing work and more. Built on ServiceNow's granular service delegation framework with a dedicated Field Service policy view, it gives managers and dispatchers precise control over who can act for whom, with every proxied action logged to the work order's activity stream and attributed to the proxy for a clear audit trail.
- Act on a technician's or crew's work order tasks on their behalf — accept, start, and close work
- Dedicated Field Service delegation policy view to define exactly who can proxy for whom
- Built on ServiceNow's granular service delegation framework
- Every proxied action is logged to the work order's activity stream, attributed to the proxy
- Guards against a user proxying an action for themselves
- Available on both Workspace and Mobile
What's New:
- Dedicated FSM delegation policy controls for admins to configure proxy policies across territories and groups
- Accept, start, close and every work order task actions on behalf of a technician and more
- Proxied actions are logged to the work order's activity stream for auditability
Not applicable for this application version.
System requirements:
- Required plugins and products
- Require app-fsm-work-management-core
- Require Granular Delegation
- Family Apps - Granular Delegation
- Store apps - Work Management Core
- Properties that need to be created or set to activate the content pack - NA
- Affected business rules - NA
- Affected script includes - NA
- .jar files that need to get uploaded, if applicable - NA