GlobalLink for ServiceNow drives business performance by unifying localization, multilingual content management, and automation in one scalable platform, empowering users with a scalable solution to manage multilingual content without disrupting existing systems. Expanding into new global markets presents a significant growth opportunity for many organizations, but the process of entering and succeeding in new markets can be daunting and time-consuming, particularly when content lives in different places or is managed by different teams. Organizations with global aspirations need a reliable and efficient translation management system to reach customers and audiences abroad.
For more than three decades, GlobalLink and TransPerfect have helped the world’s leading organizations simplify the process of creating, managing, and deploying global content. Using AI, we continue to innovate our technology to meet the growing business needs of our clients. Today, over 90% of clients achieve ROI in less than 12 months, and the average GlobalLink client realizes over 50% savings in cost, timeline, and translation management.
Reach out to us at servicenow@transperfect.com to book a demo with our team of experts.
GlobalLink features:
+ Trusted Worldwide: Used by 6,000+ global enterprises
+ Resource Flexibility: Choose the right combination of in-house teams and external vendors, with 40,000+ partners worldwide
+ Custom Workflows: Build intelligent processes to fit your business needs, combining AI with human-in-the-loop oversight
+ Built to Connect: Integrates with 100+ platforms for unified global content operations
+ Measurable Results: Achieve up to 50% cost savings and reduce time to market by more than 70% with centralized localization and workflow automation
GlobalLink for ServiceNow features:
+Regional language and dialect translation of user-entered data on ServiceNow Knowledge Articles, Article Templates,Knowldge Keywords, Knowledge Blocks, and text-based attachments (doc, docx, txt, rtf, and more)
+Translation of Service Portal items, Portal Announcements, Messages, Choices, Field Labels, SP Instances, SP Instance menu, SP rectangle menu item, Instance with Links, Portal Announcements, Catalog Items, Variables, Variables Sets, Question choices, Categories, Portal Content, Portal Content Mobile, Modules, Taxonomy and Topics, Topic Categories, Topic Details, Guided Tour, Translated Name / Field, Translated Text, KB categories, HR Templates, HR Services, Quick Links, Service Portal Front end.
+Translation of Surveys, System Notifications, and more
+Translation of Agent Chat (for Washington DC,Xanadu,Yokohama, and Zurich) Content with GlobalLink Machine Translation REST API(s)
+Translation of Task Extended records (Cases and Incidents) with GlobalLink's cloud-based WebJS solution
- Add Support for Translation of Block Content
- Add Support for Translation of Document Template Block Content
- Add Support for Translation of News Content
- Add Support for Translation of To-do Content
- Add Support for Translation of Topics
- Improvement to handle Special characters in the Special handling instruction field.
- Improvement for Non-Admin Users sending submissions
- Fixed the issue with Non-Parsable Files Fail With 500 Internal Error
- Critical Bug Fixes
I18n Localization Framework and desired language packs
ITSM - Incident, Problem, Change, Request as well as
Knowledge Management depending on translation requirements.