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Built with ServiceNow, GlideFast's Telecom Transformation offering reinvents telecommunication experiences, fast-tracks market entry, and enhances revenue generation. By integrating ServiceNow's purpose-built Telecom Products with customer service management and other core products, it streamlines operations, reduces expenses, and boosts employee satisfaction. Our comprehensive offering, customizable to specific needs, ensures seamless customer support from order management to service assurance, fostering operational excellence, technology modernization, and an effortless customer experience.
Results/Outcomes:
- Enhanced Customer Experience: Streamline ordering, service delivery and assurance for faster service and elevated customer satisfaction.
- Technology Modernization: Integrate and automate workflows, unifying functions, and improving productivity.
- Operational Efficiency: Standardize processes and consolidate tools, optimizing communication and employee satisfaction.
Functional Features:
- Operational standardization and efficiency
- Tooling integration
- Customer lifecycle management
Technical Features:
- Standard workflows with built-in automation
- Integration with customer ServiceNow instances as well as critical 3rd party systems
- Single system of record connecting and tracking customer requests between organizations and instances as well as inventory in a common CMDB