9
1.2.3
Xanadu, Washington DC, Vancouver
The Reva Solutions integration brings Box, the Intelligent Content Cloud, into the ServiceNow experience to help organizations fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
Bringing the power of Box to your ServiceNow solutions empowers teams to work smarter.
Users can easily:
-Collaborate, access, share, edit and annotate their Box content from within ServiceNow
-Generate new documents based on templates
-Send documents for signature with the Box Sign integration.
-Leverage Box AI and other core Box tools across all content in the Intelligent Content Cloud.
Key Benefits
•Deliver a unified user experience that seamlessly brings Box content into ServiceNow Portal and Workspace
•Boost productivity by making the right content accessible and shareable when viewing ServiceNow records, such as Employee documents, Case documents
•Speed up secure collaboration with employees, customers, and vendors with secure shared files and folders and the ability to leverage shared links
•Comply with document retention and management requirements that extend beyond ServiceNow and enable content sharing with other business applications such as SAP, Salesforce and other ERPs.
•Handle large files and large volumes of files as well as providing robust version control and lengthy retention needs without impacting and using up ServiceNow instance storage limits
•With Box as the content cloud platform, handle complex document scenarios with highly sensitive content or involving large document scenarios over 2GB which are subject to ServiceNow upload speed degradation and document size limitations.
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Solution Features:
•UI Integration – Surface Box UI elements (Content explorer, content preview and content upload) in ServiceNow Portal, Classic UI16 and Next experience Workspaces
•Document Move - Move ServiceNow attachments to Box as part of the Case flows based on defined business rules.
•Data Integration - Copy the key ServiceNow record data like Case No, Case status to the Box folders and documents automatically on record creation and updates
•Single SignOn – ServiceNow users are automatically logged into Box and can only see content that they are authorized to in Box
•Support for Box Sign , Box DocGen and Box AI
ATTENTION: Use of this product requires a license for IntegrationHub Starter minimum.
The Box UI, Sign and Spoke Integration provides native integration to Box to easily manage files and folders from ServiceNow.
- Makes Box UI elements available in Portal and Classic UI through UI Macros
- Send documents for Box Sign from Classic UI and Now Experience
- Virtual Agent for searching the documents in workspace
- Automate creation and management of Box files and folders for collaboration
- Use Box as a collaboration tool to facilitate document management
- Control permissions by using ServiceNow as a system of engagement to add or remove collaborators for faster outcomes
- Manage folders to organize case documents in Box
- Manage groups and users in Box
- Share document or folder links with collaborators
- Manage legal hold policy
- Manage retention policy
- Manage webhook for inbound integration calls from Box to ServiceNow
Now supports Xanadu Release
Integration Hub