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20.1.1
Yokohama Patch 2, Yokohama, Xanadu Patch 4, Xanadu, Washington DC Patch 7, Washington DC Patch 5, Washington DC Patch 3, Washington DC, Vancouver Patch 9, Vancouver
The Risk workspace allows the IT Risk Manager and the Operational Risk Manager to view the overall risk posture for your organization, track time-sensitive issues and major losses, and control deficiencies that may increase risks for your organization.
The workspace allows risk managers to:
- Define and manage their organizational risk and control taxonomy.
- Perform risk assessments.
- Assess controls based on design and operational effectiveness.
- Monitor the operational losses and performance of the Key Risk Indicators (KRIs) and the Key Control Indicators (KCIs).
The central issue management capability allows to define a plan of action for remediation and ensure the control gaps are corrected early.
The new user experience highlights the following:
- A default Home page for each user persona displaying actionable insights and quick links.
- A well-organized navigation menu listing modules based on the requirements of each user persona.
- Reimagined conversational risk assessments experience for business users.
- A unified task page to manage and complete GRC tasks efficiently.
- A new visualization that provides a 360° view of GRC relationships.
- Reimagined page layout with contextual information in the side panel for users to complete their tasks more efficiently.
- Record pages that provide a holistic view and actionable insights specific to what is being viewed.
- Persona-based home pages for IT-Risk, Op-Risk, and Business Risk Managers to manage their work efficiently.
- Manage all tasks assigned to a user and their groups from the consolidated task landing page.
- Contextual information about a record to indicate when you need a new 360° relationship viewer and side panels in the records.
- Manage and remediate issues from the comprehensive issue landing page.
- Playbook for seamlessly collecting risk information from first line through guided risk identification workflow.
- Guided experiences for scheduling and managing risk assessments in risk assessment scope and scheduler using the playbook.
- A conversational redesigned guided experience for risk and control assessments with enhanced configurability.
- Redesigned risk heatmap for monitoring and reporting of risk posture.
- Automate risk reporting to senior management and improve risk analysis by visualizing risk trends and movements on the heatmap workbench.
- Review and respond to the metric data efficiently using the Grid UI to provide bulk response and approval for metrics.
- WCAG 2.1 AA compliance making it accessible to all users.
- Enabled Autosave functionality on risk assessment for better user experience.
- New Formula builder in Metric definitions.
- Bulk approval and reassign of risk assessments.
[New]
- Add tags on Risk Assessment pages for better categorization and filtering.
- Assessors can generate a Risk Assessment summary when submitting an assessment.
- Introduced Generative AI to automatically generate risk assessment summaries, helping assessors during submission and providing approvers with a quick view of progress and key insights. This feature is available exclusively with the Now Assist for IRM application.
- Implemented Entity-Based Access Control to enhance security across key Risk Management and Advanced Risk Management tables.
- Enabled support for Coral theme.
[Change]
- Renamed GRC Tasks Workspace embedded in Employee Center to GRC Portal.
- Deprecated the existing Risk Portal and updated navigation links from Risk Portal modules to direct users to the new GRC Portal.
[Fixed]
- Improved performance of Risk Workspace home pages by adding composite indexes to the Issue table. Since the Issue table extends the Task table, environments with a large number of Task records may experience longer upgrade times. For example, an increase of approximately 45 minutes for systems with 40 million Task records. The following composite indexes have been added:
- Task Type, Active, Due Date
- Task Type, Active, Priority
- Task Type, Confidential
- Task Type, Active, Created By
- Refactored Heatmap Workbench layout and fixed scaling issues to ensure smooth reflow and correct content display at zoom levels up to 400%.
- Enhanced the user experience in Risk Workspace for those using assistive technologies such as screen readers.
- Resolved an issue with drill-down functionality on dashboards containing indicator-based widgets.
- Fixed an issue where Risk Response data was missing or duplicated for non-English users on the Risk Assessment pages.
- Fixed an issue where the Risk Assessment status did not reflect as Completed when automated factors were used.
The following applications get installed automatically when the Risk Management Workspace application is activated:
- GRC: Risk Management (com.sn_risk)
- GRC: Common Workspace Elements (com.sn_grc_workspace)
Permissions and roles:
Role required to install the app: System Admin (admin)