Unlock the full potential of your Configuration Management Database (CMDB) to achieve technical excellence, starting with value-maximizing Hardware Asset Management (HAM) outcomes. The CMDB success advisor empowers administrators with intuitive, step-by-step guidance to enhance CMDB health and data quality, without requiring deep technical expertise. By resolving issues faster and enabling continuous improvement, the tool helps align your CMDB with business goals, reduce operational risk, and maximize asset visibility and control.
Goal-based guidance for HAM
Uniquely designed to align CMDB health improvements with specific business goals, especially for Hardware Asset Management (HAM). Instead of generic cleanup, it enables administrators to focus on the subset of critical hardware model categories that directly impact HAM business outcomes, such as normalization rates, license utilization, and life cycle tracking.
Prebuilt success dashboard
From day one, provides a success dashboard that surfaces actionable metrics tailored to HAM. This dashboard enables visibility into CMDB and HAM data gaps, discovery coverage, and remediation progress, without requiring deep CMDB expertise.
Automated remediation flows
Offers automated flows to fix common issues like removing virtual assets, resolving duplicate CIs, and correcting mismatches between install status and asset state. These flows are contextual and goal-driven, reducing time-to-value.
Service Graph Connectors and Discovery pattern recommendations
Suggests which Discovery patterns or Service Graph Connectors to use when importing data for a specific hardware model category. This feature enables administrators to ingest the correct data without missing critical fields.
No expertise required for CMDB setup for HAM
Built for administrators who may not be experts in HAM or CMDB best practices. The tool provides guidance from the current state to the desired configuration of HAM-to-CMDB synchronization rules, CMDB Data Manager policies, and custom model categories.
Initial release (limited availability)
- Required plugins and products
- CMDB Workspace application (sn_cmdb_ws)
- SGC Central application (sn_sgc_central)