0
3.1.1
Australia, Zurich, Yokohama Patch 8, Yokohama Patch 4
Standalone Application
CMDB success advisor improves CMDB health by aligning data‑quality efforts to the business outcomes that matter most.
It enables a focused, outcome‑driven approach—helping administrators define scope, track health with tailored metrics, and resolve issues through guided recommendations.
Designed for continuous improvement, the advisor simplifies root‑cause analysis and remediation to maintain reliable, trusted CMDB data that evolves with business needs.
- Outcome‑based CMDB guidance aligned to business priorities
- Prebuilt dashboards with targeted health metrics for supported use cases*
- Guided and automated remediation for targeted CMDB data issues and governance‑related settings
- Recommended integrations (Discovery patterns and Service Graph Connectors) for accurate data ingestion
- Administrator‑friendly experience with no deep CMDB expertise required
*Supported business outcomes include:
-
- Software Asset Management (SAM)
- Hardware Asset Management (HAM)
- Data Foundations
New
- Added a data quality summary, ranked by number of affected CIs (data integrity issues first, then missing attributes, then governance gaps), to the SAM advisor dashboard for CMDB success advisor for SAM.
- Added scope selection logic to CMDB success advisor for SAM.
- Added a CI class categories filter to the advisor dashboard for CMDB success advisor for Data Foundations.
- Added a Reset filters option to each product's advisor dashboard (HAM, SAM, and Data Foundations). Filter selections persist for the session until reset.
Changed
- Removed the "CIs missing owner" Performance Analytics (PA) indicator from the HAM advisor dashboard.
- Narrowed the KPI list on the Duplicate CIs KPI page when it exceeds a performance threshold, improving load time, for Data Foundations and HAM.
- Improved performance of SAM scheduled data-collection jobs.
Not applicable for this application version.
- Required plugins and products
- CMDB Workspace application (sn_cmdb_ws)
- SGC Central application (sn_sgc_central)
- Hardware Asset Management application (sn_hamp)* to be entitled for accessing "CMDB success advisor for HAM"
- Software Asset Management application (sn_itam_samp)* to be installed for accessing "CMDB success advisor for SAM"