Take advantage of Device42’s enhanced asset discovery and tracking capabilities, sync CIs, CI details, and relationships to the ServiceNow Configuration Management Database (CMDB), and enjoy better ITSM by attaching those CI's directly to ServiceNow tickets!
Device42’s comprehensive agentless autodiscovery uses scheduled syncs (or quickly refresh on demand!) to automatically maintains an accurate inventory of your physical, virtual, and cloud servers, containers, network components, software, and services as well as critical inter-relationships and interdependencies.
Also enjoy intuitive visual transform maps, custom automated workflows, better ITSM, and of course, benefit from all of Device42's great features, too!
It utilizes ServiceNow's Identification and Reconciliation Engine (IRE) and supports direct connections between on-premise ServiceNow instances and Device42 instances!
To learn more about ServiceNow’s IRE, documentation is available at the following URL:
https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/product/configuration-management/concept/c_CMDBIdentifyandReconcile.html
•See complete details about all CIs across your IT infrastructure when Device42 is synced to ServiceNow
•Device42 autodiscovery is more comprehensive, discovering not only hardware, software, dependencies, and relationships, but also install paths, license details, certificates, configuration files, warranty information, and more - enhance the breadth of information available in your CMDB
•Enjoy better IPAM – all network and IP address details are automatically synced for enhanced IPAM
•Easily tie IT assets to related service requests, and view all problems associated with a given CI along with CI details
•The built-in transform mapping engine makes it easy to map your Device42 CIs and their details to any ServiceNow table with drag and drop
•Integration utilizes Device42’s DOQL query language, providing the ultimate flexibility for selecting CIs to sync to ServiceNow
•Plus, leverage any or all of Device42’s built-in DCIM features, like power monitoring and control, visual room and rack layouts, RESTful APIs and webhooks to support automation efforts, and more
Version 4.2.0 fixes an issue where relationships would be created using the wrong relationship type.
- ServiceNow CMDB