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8.0.2
Yokohama, Xanadu, Washington DC, Vancouver
Automation Center integrates islands of automation and delivers centralized management of cross-enterprise automation across multiple vendors in a single workspace.
Automation Center enables Now Platform owners, admins, solution architects, process analysts, and developers to view real-time metrics and analytics to understand automation performance vs. business goals, time and cost savings realized, active automations, automation pipeline, and operational health.
Because the Automation Center runs on the Now Platform that IT Service Ops runs on, it is uniquely capable of preventing automation failures through the Change Management process. This maximizes uptime and value across multiple vendors by creating CMDB CIs for every robot and bot process with dependency mapping to business applications.
Automation Center 8.0.0 is pre-integrated and works out of the box with:
- ServiceNow Process Mining and Service Catalog for automation discovery
- RPA Hub for automation executions
- ServiceNow Flows, sub-flows and Actions for automation executions
- Connection Manager to seamlessly integrate third party sources to track automation execution jobs
- Introducing Integration Hub data on the Automation Center dashboard
- A single workspace for all automation stakeholders to manage the end-to-end automation life cycle from request to ongoing execution health across multiple vendors.
- Central repository of automation candidates from multiple sources.
- Workspace to manage tasks to move requests and candidates from intake to publishing as executions.
- Summarized view of performance and KPIs of active automations and automation pipeline on a single Overview dashboard.
- Executions Dashboard to monitor RPA job executions, incidents, and changes with targeted contextual insights to take actions on and prevent automation failures with proactive change management powered by CMDB CIs.
- Value Dashboard to track business goals and automations benefits.
- Out-of-the-box support for ServiceNow Process Mining and Service Catalog for automation discovery.
- Out-of-the-box support for ServiceNow RPA Hub and ServiceNow flows
- Pre-tested with UiPath RPA via ServiceNow spokes.
- Kanban double-layered board for automation request and tasks to effortlessly view, prioritize, and manage intake requests and tasks.
- Integration with Document Intelligence execution data to show details on graphs on Automation Center.
- Introducing Source type and Source mapping to accurately define, categorize and track integrated applications.
- Action Center: A repository of actions that are triggered to diagnose, troubleshoot, remediate, mitigate and take ad-hoc actions on ServiceNow and other third-party automations. It allows Automation center to be a one platform to manage and monitor all automations in your landscape.
- Request Type: A new field "Request Type" is introduced in Automation Request, to categorize based on Automation, Action or Review request.
- Ability to add more than one automations to an Automation request
- Ability to determine cost and time saved based on ServiceNow RPA queues
- Ability to filter Kanban cards based on "Request Type"
- [New]Connection Manager to seamlessly integrate third party sources to track automation execution jobs
- [New]Introducing Integration Hub data on the Automation Center dashbar
- [New] Connection Manager: Connection Manager enables you to import data from a third-party tool into Automation Center tables by correctly mapping and testing the data import. This process is highly efficient and requires just a few clicks. For detailed information, see the Automation Center documentation.
- [New] Ability to display Integration Hub data in Automation Center dashboard: Information from Integration Hub is now available for viewing and analysis in the Automation Center dashboard. The details are displayed in the Overview and Executions dashboards of the Automation Center Workspace for the technical user and administrator.
System Requirements
Required plugins and products
- Yokohama
- Automation Engine Enterprise
Dependencies
- CMDB CI Class Model (1.69.0)