Automation Center integrates islands of automation and delivers centralized management of cross-enterprise automation across multiple vendors in a single workspace.
Automation Center enables Now Platform owners, admins, solution architects, process analysts, and developers to view real-time metrics and analytics to understand automation performance vs. business goals, time and cost savings realized, active automations, automation pipeline, and operational health.
Because the Automation Center runs on the Now Platform that IT Service Ops runs on, it is uniquely capable of preventing automation failures through the Change Management process. This maximizes uptime and value across multiple vendors by creating CMDB CIs for every robot and bot process with dependency mapping to business applications.
Automation Center 11.0.1 is pre-integrated and works out of the box with:
- ServiceNow Process Mining and Service Catalog for automation discovery
- RPA Hub for automation executions
- ServiceNow Flows, sub-flows and Actions for automation executions
- Connection Manager to seamlessly integrate third party sources to track automation execution jobs
- Introducing Integration Hub data on the Automation Center dashboard
- Introducing Go-live checklist for Automation Request, for accountability, ownership, and visibility in moving Automations to Production
- Introducing Migration Accelerator to view insights into UiPath automation seamlessly along with one-click migration from UiPath automation to ServiceNow RPA automation
- A single workspace for all automation stakeholders to manage the end-to-end automation life cycle from request to ongoing execution health across multiple vendors.
- Central repository of automation candidates from multiple sources.
- Workspace to manage tasks to move requests and candidates from intake to publishing as executions.
- Summarized view of performance and KPIs of active automations and automation pipeline on a single Overview dashboard.
- Executions Dashboard to monitor RPA job executions, incidents, and changes with targeted contextual insights to take actions on and prevent automation failures with proactive change management powered by CMDB CIs.
- Value Dashboard to track business goals and automations benefits.
- Out-of-the-box support for ServiceNow Process Mining and Service Catalog for automation discovery.
- Out-of-the-box support for ServiceNow RPA Hub and ServiceNow flows
- Pre-tested with UiPath RPA via ServiceNow spokes.
- Kanban double-layered board for automation request and tasks to effortlessly view, prioritize, and manage intake requests and tasks.
- Integration with Document Intelligence execution data to show details on graphs on Automation Center.
- Introducing Source type and Source mapping to accurately define, categorize and track integrated applications.
- Action Center: A repository of actions that are triggered to diagnose, troubleshoot, remediate, mitigate and take ad-hoc actions on ServiceNow and other third-party automations. It allows Automation center to be a one platform to manage and monitor all automations in your landscape.
- Request Type: A new field "Request Type" is introduced in Automation Request, to categorize based on Automation, Action or Review request.
- Ability to add more than one automations to an Automation request
- Ability to determine cost and time saved based on ServiceNow RPA queues
- Ability to filter Kanban cards based on "Request Type"
- Enabled domain separation for Automation Center
- My request view:- Configuration update to view created requests from Service Catalog.
- [New] Ability to track production move activities from within Automation Request with the help of Go-Live checklist in the contextual side-panel
- [New] Ability to migrate UiPath automation to ServiceNow Automations with a single-click along with viewing insights of cost and time saved and percentage conversion of automations.
What's New
Migration Accelerator introduced
Use the Automation Center’s Migration accelerator to migrate UiPath automations to ServiceNow RPA Hub with reduced cost and effort.
Using the Migration Accelerator, you can perform the following tasks with a few clicks:
- Generate reports with your data (UIpath automations).
- Migrate automations from your server to ServiceNow RPA Hub server.
You can view the details of your automations in the Insights dashboard of Migration Accelerator. Some of the details are:
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- The estimated time and cost saved due to this migration.
- The conversion rate of the migration.
- The complexity levels of the migrated automations.
These details give you a fair idea about how much manual work is required for the automations to completely migrate to ServiceNow RPA Hub. It also showcases how the Migration Accelerator adds value to your processes by making them more efficient.
For detailed information, see the product documentation.
Golive checklist feature introduced
This feature enables you to automatically track items that must be reviewed before publishing the automation request. Every Golive checklist is associated with an automation request.
This feature ensures that you do not miss any important checks before publishing an automation request as an automation.
Using this feature, you can create checklists and checklist templates. As part of this feature, a checklist template (Automation Deployment Checklist) is provided out of the box.
Only a user who has the automation center admin role (sn_ac.automation_admin) has access to create and update a checklist and checklist template. The technical user can only view the checklist and update the states. The business user has no access to the Golive checklist.
For detailed information, see the product documentation.
- Migration Accelerator Known Issue
When a technical user or business user tries to either upload a ZIP file or provide an URL when generating the migration report, the following error message is displayed in the All automations tab:
You can ignore the message and proceed with the next steps.
System Requirements
Required plugins and products
- Zurich
- Workflow Data Fabric Starter, Standard and Pro
Dependencies
- CMDB CI Class Model (1.74.0)