0
31.0.4
Australia Patch 5, Australia, Zurich
Standalone Application
Manages the Field Service mobile components on an iOS or Android mobile device. Field service agents can execute work order tasks, manage assets, and close work order tasks on their mobile device in online or offline mode.
Field service agents can use the native mobile application to:
- View assigned tasks
- Update tasks in online and offline modes
- Debrief tasks
- View knowledge articles attached to a task
- View knowledge base
- Agents will be notified whenever they are assigned a shift, including when a shift is removed or amended
- Agents will be able to tap the "take break" action on Break events and move a break from "planned break" status to "Break taken"
- Agents will be able to reschedule their breaks to a time they want
Not applicable for this application version.
Dependencies:
- Mobile plugin
- SG Offline support
- Mobile Agent Native Client
- ServiceNow NowMobile App – Knowledge Management Screens and Launcher Screen
- com.glide.sg.scriptedscreen
- Field Service Management
- Field Service – Questionnaire
- Field Service – Signature Pad
- Mobile Location Tracking
- Agent Schedule
- Many to many task relations