Enhance your ServiceNow workflows by seamlessly automating incident creation from Egnyte Secure & Govern. This integration simplifies the process by fetching identified incidents in Egnyte and creating corresponding records in ServiceNow, where they can be assigned to teams such as ITSM or security groups for resolution.
The app offers configurable options to specify Severity and Issue Type, ensuring precise incident tracking and prioritization in ServiceNow. Leveraging Role-Based Access Control, only authorized Egnyte users and administrators can manage settings and access application logs, ensuring secure and streamlined operations.
● Automatic Incident Creation: Incidents in ServiceNow are created automatically based on how often you choose to check (polling configuration).
● Access to Logs: View logs in the Egnyte app to easily troubleshoot or fix any issues that come up.
● Severity-Based Incidents: Decide what severity level incidents need to have before they are created in ServiceNow.
● Choose the Right Issue Type: Pick the type of issue (like a bug or security concern) for each incident created in ServiceNow.
● Assign to the Right Team: Incidents can go directly to the right group, like IT Support or Security Teams, depending on your requirements.
Enhance your ServiceNow workflows by seamlessly automating incident creation from Egnyte Secure & Govern. This integration simplifies the process by fetching identified incidents in Egnyte and creating corresponding records in ServiceNow, where they can be assigned to teams such as ITSM or security groups for resolution.
The app offers configurable options to specify Severity and Issue Type, ensuring precise incident tracking and prioritization in ServiceNow. Leveraging Role-Based Access Control, only authorized Egnyte users and administrators can manage settings and access application logs, ensuring secure and streamlined operations.
● ServiceNow Instance: A valid ServiceNow instance is required.
● Security Incident Response Plugin: For creating incidents in the Security Incident table, the Security Incident Response plugin must be enabled in ServiceNow.
Note: Please install this app only if you see the "ServiceNow" tile in your Egnyte Apps & Integrations page.