0
1.0.0
Zurich
Empower your channel partners with seamless order management capabilities. This app enables resellers and distributors to efficiently track and manage orders through a partner portal, while enterprises maintain full visibility and control over the partner sales process.
- Enterprise Order Creation: Internal teams can create and manage orders on behalf of channel partners
- Comprehensive Order Tracking: Partners can view order summaries, detailed order lists, and track order records in real-time
- Multi-Partner Support: Manage multiple channel partners as resellers for a single customer with full relationship tracking
- Integrated Workspace: Streamlined order management experience for enterprise Partner Relationship Managers
- Role-Based Access: Leverage robust permissions for Partner Managers, Admins, and Agents
- Complete Order Visibility: Track orders throughout the entire lifecycle with detailed views and history
- Secure Data Access: Channel partners and Partner Relationship Managers can only view orders related to their specific partnerships, ensuring data privacy and compliance
Personas supported:
- External Partner Managers and Associates
- Enterprise Partner Relationship Managers
- Enterprise Partner Admins and Agents
- Organizations managing reseller and distributor networks
- New
- Introduced a new role - Order partner UI
- Channel partners can view Order summaries , Order lists , track orders etc.
Requires ServiceNow Zurich or a later family release.