0
1.0.1
Australia Patch 1
Generative AI
SOM - Advanced delivers autonomous AI agents and agentic workflows purpose-built for sales and order management. Designed for sales development teams managing high-volume pipelines, this solution accelerates lead engagement, automates routine outreach, and streamlines appointment scheduling, freeing sellers to focus on higher-value activity.
Built on the ServiceNow AI Platform and extending CPQ - Advanced, SOM - Advanced includes prebuilt SDR AI agents for lead nurturing, inbound email handling, appointment management, lead outreach, and lead disinterest detection, driving faster pipeline progression and more consistent sales execution.
- Help nurture new leads agentic workflow: Autonomously progress new leads through nurture sequences to accelerate pipeline development.
- Appointment management AI agent: Automate meeting scheduling and follow-up for sales development representatives.
- Inbound email AI agent: Triage and respond to inbound sales emails autonomously.
- Lead outreach AI agent: Execute personalized outreach to prospects at scale.
- Lead disinterest AI agent: Identify and appropriately manage leads showing disengagement signals.
Initial release:
- Autonomously progress new leads through nurture sequences and accelerate pipeline development using the help nurture new leads agentic workflow.
- Automate meeting scheduling and follow-up for sales development representatives using the appointment management AI agent.
- Triage and respond to inbound sales emails without manual intervention using the inbound email AI agent.
- Execute personalized outreach to prospects at scale using the lead outreach AI agent.
- Identify and manage leads showing disengagement signals to keep pipeline data accurate using the lead disinterest AI agent.
Required plugins and dependencies:
- Now Assist for Platform Advanced (com.sn.ai.platform.advanced)
- CPQ - Advanced (com.sn_ai_cpq_adv)