0
11.1.0
Zurich, Yokohama, Xanadu
Provides capabilities to manage card dispute lifecycle:
- Enhanced user experience through guided workflows and real-time visibility
- Faster time to value and streamlined maintenance
- Decision tables for internal banking policies (write-off thresholds)
Provides capabilities to consolidate requests for a Card Operations team and route them through workflows to the appropriate middle and back-office teams:
- Reduce processing time and increase Customer Satisfaction (CSAT)
- Simplify card blocking and credit limit processes
- Manage credit card openings and closings on one platform
Card dispute management:
- Enables agents to create and manage dispute cases for both personal and business, debit and credit card accounts.
- Implements a 4-eyed policy for approval.
- Provides landing pages for dispute agents and dispute managers.
- Includes preconfigured email templates for sending notification emails.
- Offers end-to-end dispute management with Visa, enhancing transparency and faster resolution.
Card operations:
- Manages customer credit card requests.
- Predefined workflows for:
- New Credit Card
- Increase Credit Limit
- Decrease Credit Limit
- Block Credit Card
- Unblock Credit Card
- Close Credit Card
- Features a dedicated workspace for credit card agents.
- New
-
- Enhanced Error Handling
-
-
- Added better error handling when authorization code is not available
- Implemented fallback logic for missing authorization codes
-
- Changed
-
- Visa 25.2 VROL Compliance Updates
-
-
- Updated questionnaire with revised terminology for Visa 25.2 VROL compliance
- Changed transaction-related questions to use "payment credential" instead of "card" terminology
- Updated merchant status question to "Is the merchant insolvent or bankrupt?" for clarity and compliance
-
-
- Transaction Handling Improvements
-
-
- Made fields conditionally mandatory based on transaction type
- Enhanced the logic to populate same authorization transactions automatically
- Improved reference qualifier functionality for same authorization transactions
-
-
- Code Quality Enhancements
-
-
- Enhanced code readability with better variable naming and formatting
- Optimized query performance for transaction lookups
-
- Fixed
-
- Reference Qualifier Issues
-
-
- Fixed reference qualifier query by properly using authorization code variable
- Fixed potential null reference issues in dispute transaction handling
-
- Installation:
- Financial Services Card Operations is dependent on Financial Services Operations Core, Financial Services Credit Assessment, Financial Services Document Management, and Customer Service.
- Permissions and roles:
- System administrator (admin) role is needed for the installation.