0
1.0.0
Xanadu
Provides actions to integrate ServiceNow Chat and Messaging to Genesys Cloud Routing Platform.
- Spoke Action to invoke routing requests for Genesys Cloud Routing Platform
- Fetch Queue and Skills
New in this release:
- Spoke Actions to perform
- Create inbound conversation
- Get Genesys Cloud ConversationID to sync to ServiceNow Interaction
- Update Genesys Cloud Conversation attributes for transfer scenario
- Transfer conversation
- Disconnect an interaction
- Fetch Queue data for import to AWA queue table
- Fetch Skill data for import to AWA skill table
- Presence sync from ServiceNow Genesys Cloud Agents
- Set up Genesys Cloud Spoke in Flow Designer for External Routing
- Integration Hub
- Advanced Work Assignment