The improvements in this version aim to address gaps and enhance usability.

· Show all status code in ServiceNow even no alert is found per customer’s feedback.

· Reformat the returned status codes into formatted text, making it more readable.

The TAF provides an improvement to support triggered diagnosis to run repeatedly and auto close ServiceNow ticket if the diagnosis result matches pre-defined policy.

Improvements are made on both SNOW App and NetBrain system to address the gaps.

· On SNOW App

o The intent result and more information will be displayed within ServiceNow ticket.

§ The associated NetBrain incident ID can be clicked, to open NetBrain incident.

§ Display name of matched triggered diagnosis and show whether it is configured to run once or repeatedly.

§ All intent results belonged to one triggered diagnosis would be displayed together.

§ Show auto close ticket message if this ticket was closed by Webhook API which sent from NetBrain.

§ Show message “All diagnoses completed.” if all executions are finished.

§ Remove link of Open in NetBrain | Open in NetBrain Portal for each intent result

§ Update to new format of intent result for existing ServiceNow ticket.

§ If the received diagnosis information larger than 10MB, the remainder would not be displayed in ticket.

o For V2 triggered diagnosis

§ Remove link of Open in NetBrain | Open in NetBrain Portal for each created map and executed Runbook.

§ The map name can be clicked to open map.

§ The Runbook name can be clicked to open map with Runbook in NetBrain.

§ The associated NetBrain incident ID can be clicked, to open NetBrain incident.

· On NetBrain system

o Change the logic of which intent results will be sent to SNOW.

o Provide more Information for each Triggered Diagnosis