0
2.1.0
Australia
Standalone Application
Integrate Customer Service Management with IT Service Management that includes the Incident, Problem, Change, and Request Management applications. With this integration, users can create request, incident, problem, and change records from customer service cases and external users can view these records from the Customer and Consumer Service Portals.
Integrate Customer Service Management with IT Service Management that includes the Incident, Problem, Change, and Request Management applications. With this integration, users can create request, incident, problem, and change records from customer service cases and external users can view these records from the Customer and Consumer Service Portals.
Changed: Internal framework update with no customer-facing changes
Not applicable for this application version.
- Required plugins and products
- Customer Service (com.sn_customerservice)