The Mobile Asset Manager for DaaS optimizes the management of mobile devices throughout their entire lifecycle. Companies using Device-as-a-Service (DaaS) benefit from a centralized platform for controlling their mobile assets.
The app integrates seamlessly into ServiceNow, enabling contract management—from booking to termination and revocation. It also supports Telekom collaboration and the migration of TKD-Services into ServiceNow.
From administrator to user level, the app offers comprehensive functionalities, including task assignment and transmission.
The solution is designed for IT administrators and procurement teams already using ServiceNow, looking to natively enhance their asset management capabilities.
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Full Contract Management: Order, pause, terminate, and modify mobile contracts.
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Complete Hardware Lifecycle: Order, return, upgrade, repair, and report lost devices.
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Advanced SIM Services: Easily add, remove, and replace physical SIMs and eSIMs.
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Unified User Experience: Access all features directly in the Service Portal & Employee Center.
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Simple & Automated: Guided setup for admins and auto-populated forms for users.
Key Features in This Release
This release introduces enhanced flexibility and a more intuitive user experience across mobile contract and device management.
- Multi-provider support: Configure Telekom, Vodafone, or both, with forms adapting dynamically to your setup
- Smarter forms: Improved field visibility, filtering, and consistency for faster, error-free submissions
- Streamlined SIM management: Unified and simplified SIM handling across all use cases
- Improved ordering experience: Clearer structure and better usability for hardware and service requests
- Enhanced data accuracy: Increased automation and reduced manual input
- Standardized messaging: More consistent and user-friendly communication throughout requests
These improvements make managing mobile assets in ServiceNow simpler, cleaner, and more flexible.
There are no additional plugins required to install the Application and make it workable.
The Application uses the Requested Item [sc_req_item] and Approval [sysapproval_approver] tables.
Other Requirements:To use the features, a contract with Deutsche Telekom and TKD Solutions GmbH is currently required.