TKD - Mobile Asset Manager for DaaS integrates the powerful workplacenow.io by TKD platform directly into your ServiceNow environment. It empowers your organization to streamline and automate the entire lifecycle of your mobile devices and contracts, from ordering and management to returns and upgrades, all within a single, familiar interface.

Key Features in This Release

This version introduces a comprehensive suite of features, neatly organized into two main categories, providing a true "single pane of glass" for mobile IT management.

1. Full Contract Lifecycle Management:
Empower your users and administrators to manage mobile contracts with ease and efficiency.

Order Contract: Request new mobile phone contracts.
Pause & Resume: Temporarily suspend an existing contract and lift the suspension when ready.
Terminate Contract: Request the termination of a contract and handle the withdrawal of a termination.
Change Account Number: Seamlessly move a contract to a different customer account number.
Change Cost Center: Modify the user and cost center details associated with a contract, synced directly with the provider.

2. End-to-End Hardware & SIM Management:
Take control of your physical mobile assets directly from the Service Catalog.

Hardware Ordering: Order new devices, from smartphones to tablets, for your employees.
Device Return: Initiate a buyback process to return a device.
Device Upgrade: Manage the complete upgrade cycle, including the return of the old device and the order of a new one.
Device Loss Reporting: Report a lost or stolen device to terminate the rental contract and deactivate the SIM.
Repair Requests: Submit a request to repair a defective device.
Advanced SIM Management: Add, remove, or replace Multi-SIM and E-SIM cards for existing contracts.

3. Seamless User Experience & Integration:

Employee Center Ready: All use cases are available as catalog items in the Service Portal and are fully integrated into the Employee Service Center for a modern, unified user experience.
Dynamic Data Population: Forms are intelligently pre-populated with data from the TKD system, such as phone numbers, contract details, and existing SIM cards, minimizing manual entry and errors.
Guided Setup for Admins: A step-by-step guided setup module ensures that ServiceNow administrators can install, configure, and deploy the application quickly and easily.
Flexible Deployment: The app can be used "out-of-the-box" with its pre-built catalog items or administrators can integrate the application's spokes and actions into their own custom workflows.