MetTel Managed Mobility Application is a native ServiceNow solution that centralizes mobile and telecom asset management, inventory visibility, and operational workflows within a single platform. By bringing carrier, device, and inventory data directly into ServiceNow, MetTel Managed Mobility Application enables organizations to maintain accurate asset records, streamline telecom operations, automate key processes, and gain comprehensive visibility across their mobile and telecom environments.
With advanced workflow capabilities, UEM inventory synchronization, robust security and compliance support, and a roadmap for enhanced self-service experiences, MetTel Managed Mobility helps IT teams improve efficiency, governance, and control while managing the complete lifecycle of their connected assets.
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Service Portal Storefront: Browse and order wireless devices, plans, and accessories through a self-service portal.
• Comprehensive Request Catalog: Supports request types across Order & Activation, Features, and Support workflows.
• Multi-Item Shopping Cart: Submit multiple orders at once, with automatic RITM and fulfillment-ticket creation for each item.
• Automated Data Synchronization: Keep device inventory, user data, ticket updates, and product catalogs synchronized with ServiceNow.
• Administration Console: Manage roles, sync schedules, integration health monitoring, and application settings from a centralized dashboard.
• Favorites & Reordering: Save frequently requested items and quickly reorder when needed.
• Enhanced Visibility: Gain centralized insight into devices, inventory, users, orders, and support activities.
• Operational Efficiency: Streamline telecom and mobility operations through automation and standardized workflows.
Please direct any questions, technical requirements, or requested changes to Joel Umbriaco at jumbriaco@mettel.net or 801-654-4724.
Service Portal
CMDB
ITSM
Other Requirements:Package Dependencies
- Configuration Management (CMDB)
- Service Management Basics
- SLA Contract Add-on
- System (apps/system_log)
- System (apps/system_user)
- Task table schema
Before installing MetTel Managed Mobility, ensure the following prerequisites are met:
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An active Bruin account with administrator permissions. This account is provided by your dedicated MetTel Account Manager.
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Obtain Bruin Customer Client ID from your MetTel Account Manager.