0
2.5.0
Australia
Standalone Application
Customer Household Data Model provides a structured foundation for representing households as logical groupings of individual consumers. It enables organizations to create households, define household members, and establish relationships between members providing a comprehensive representation of household structure.
By providing a consolidated view of household dynamics, the application empowers service teams to deliver more personalized, coordinated, and efficient support. It enhances visibility into shared services, improves case handling across related customers, and drives better customer outcomes through contextual awareness.
- Create and manage households to represent connected consumers
- Define and maintain household membership
- Establish and track relationships between household members
- Enable service agents with a unified, relationship-aware customer view
- Support consistent, household-level service and engagement strategies
New
- Admins can now assign multiple roles to users during onboarding. This streamlines user setup by allowing role selection in a single workflow.
- Users can reset their passwords via email link. The password reset process now supports secure email-based recovery.
Changed
- The user profile interface now displays assigned roles more clearly. Role information is shown in a dedicated section for easier review.
- Onboarding workflow has been updated to include role selection. The process now prompts admins to choose roles before completing user creation.
Fixed
- Duplicate user records have been resolved. The system now prevents creation of users with identical email addresses.
- Role assignment errors during onboarding have been corrected. Users now consistently receive the roles selected by admins.
- Password reset emails now send reliably. Users requesting password resets receive email links without delay.
Not applicable for this application version.
Dependencies