Risk and compliance teams using ServiceNow TPRM face a common bottleneck: due diligence on third parties requires switching to external platforms, manually copying results back, and reconciling data across tools. This slows down vendor onboarding, introduces data quality risk, and makes it harder to demonstrate a consistent, auditable process to regulators.
The Xapien DD integration brings Xapien's AI-powered background due diligence directly into the ServiceNow Vendor Management Workspace. When a Due Diligence Request is created for a vendor, Xapien is triggered automatically - no manual steps required. The analyst reviews identity candidates, confirms the match, and the full Xapien report is retrieved and displayed within ServiceNow. Risk scores from Xapien sections (Financial Crime, Sanctions, and others) are written directly to the TPRM Risk Intelligence component, contributing automatically to the Third Party Risk Rating.
The result is a fully auditable, end-to-end due diligence process managed entirely within ServiceNow - reducing manual effort, improving data quality, and giving risk managers a single source of truth for vendor risk.
- Automated Xapien due diligence triggered directly from ServiceNow TPRM Due Diligence Request creation - no manual steps or platform switching required
- Structured risk scores from Xapien written to ServiceNow TPRM Risk Intelligence component - feeds directly into Third Party Risk Rating calculation
- Full report lifecycle managed in ServiceNow - identity search, identity selection, report generation, PDF viewer, and share link all within Vendor Management Workspace
- Configurable auto-select on exact identity match - reduces analyst clicks for high-confidence identity results
Initial Release
Third-party Risk Due Diligence (sn_tprm_dd) - core module, required