The ServiceNow® Advanced Core provides common functionality to support forward-looking use cases across GRC applications such as Risk, Policy & Compliance, and Audit. There are capabilities to manage issue triage workflows and evidence collection by compliance or audit teams. Increase productivity by streamlining vital processes across the enterprise.
• Issue triage workflow to triage self-identified issues.
• Track triaged issues as reportable issues or risk events, or simply close them as a recommendation or non-issue.
• Evidence-collection workflow for audit and compliance teams to collect evidence from control owners or business users.
• Central repository of collected evidence which can be referenced and reused from various places.
• Mark evidence requests and evidence request tasks as confidential.
New:
- Evidence response now can be created in one step using Create new evidence task option.
- Evidence response is enhanced with additional data of source and context.
- Evidence requests related list enabled in engagements.
- Granular feature roles introduced to leverage evidence capabilities.
- Enhanced security on Evidence request, Evidence response and Evidence collection details tables by introducing range queries.
Fixed:
- Fixed Security issues.
The following application for GRC must be installed and active:
- GRC: Profiles (com.sn_grc)
Permissions and roles:
- Role required to install the app: System Admin (admin)
When you upgrade the Advanced Core application, ensure that the other installed GRC applications are upgraded to the equivalent release versions. For example, Advanced Core version 20.x is certified to work with Policy Compliance Management version 20.x and other version 20.x GRC applications.