The ServiceNow® Advanced Core provides common functionality to support forward-looking use cases across GRC applications such as Risk, Policy and Compliance, and Audit. It includes capabilities to manage issue triage workflows and evidence collection by compliance or audit teams, streamlining vital processes across the enterprise.
• Issue triage workflow to address self-identified issues.
• Track triaged issues as reportable issues or risk events, or close them as recommendations or non-issues.
• Evidence collection workflow for audit and compliance teams to collect evidence from control owners or business users.
• Central repository of collected evidence that can be referenced and reused from various places.
• Mark evidence requests and evidence request tasks as confidential.
- New
- Evidence creation process in 2 steps is supported. Evidence task can be created in 2 steps by bypassing collection details.
- Fixed
- Source field is not populated in the native UI
- Security bypass in Request revision, Request and Send information flows
The following GRC application must be installed and active:
- GRC: Profiles (com.sn_grc)
Permissions and roles:
- Role required to install the app: System Administrator (admin)
When upgrading the Advanced Core application, ensure that all other installed GRC applications are also upgraded to their corresponding release versions. For example, Advanced Core version 20.x is certified to work with Policy and Compliance Management version 20.x and other GRC applications of version 20.x.