Manage your entire workforce including employees, contractors, interns, and agents on one AI-native operating system built on ServiceNow.
Automate HR transactions and approvals such as Policy Management, Offboarding, Document Management, Benefits, and Compliance, all handled with Novaworks’ Agentic HCM for Total Workforce Management.
Comprehensive Core HR Data Model — Full employee lifecycle data management covering organizational structures, workforce records, job architecture, and HR transaction infrastructure.
Organizational Structure Management — Multi-entity HR management with Legal Entities, Companies, Business Units, and Cost Centers supporting hierarchical parent references and M2M relationships.
Worker & Person Data Model — Complete worker profile management including personal information, employment details, worker status tracking, and engagement type classification.
Job Architecture (Profile, Family, Level) — Role definition and classification system with Job Families, Job Levels, and Job Profiles linked to departments and skills via M2M records.
Job Assignment Tracking — Current and historical role tracking with full assignment lifecycle, linking workers to job profiles, business units, cost centers, and reporting relationships.
Job Reporting Relationships & Org Chart — Manager hierarchy management enabling org chart queries, direct/indirect report retrieval, and team details lookups.
AI-Driven HR Transaction Processing — REST API-enabled Hire, Job Change, and Termination workflows with Decision API routing, multi-level approval, and task management.
Decision Table Engine — Configurable business rule routing for complex HR transaction logic determining approval groups, workflow paths, and routing decisions.
Schema Expansion API — Dynamic field discovery allowing AI agents to retrieve full table schemas for intelligent data collection conversations.
Subflow Execution API — Integration with ServiceNow Flow Designer for orchestrating post-approval workflows.
Service Portal Widgets — Employee-facing HCM UI including About Me, Employee Details, Personal Information, Team, and My Contacts views.
Domain Separation Support — Multi-tenant deployments with sys_domain field on all tables and Before Query Business Rules for cross-domain data isolation.
Granular Roles — Role-based access for admin, HRBP, HR Ops, manager, employee, auditor, payroll admin, benefits admin, finance analyst, finance approver, AI agent, and integration service account.
Version 1.0.0 — April 2026 (Initial Release)
Initial release of the comprehensive Core HR/HCM data model.
- Delivered Organizational Structure management: Legal Entities, Companies (linked to core_company), Business Units (with hierarchy), and Cost Centers (with M2M relationships).
- Delivered Worker & Person data model with full lifecycle status tracking and engagement type classification.
- Introduced Job Architecture framework: Job Families, Job Levels, Job Profiles with department and skill M2M linkages.
- Delivered Job Assignment tracking with historical role records and cost center/business unit associations.
- Introduced Job Reporting Relationships for org chart and manager hierarchy queries.
- Delivered Contact Details (emergency contacts) management for employee personal information.
- Introduced AI-driven HR Transaction processing with Decision API for approval routing and multi-level task management.
- Delivered Schema Expansion API for dynamic AI agent field discovery.
- Delivered Subflow Execution API for Flow Designer integration.
- Exposed 6 inbound REST API endpoints: NovaScriptRunner, TaskUtils, Decision API, Schema Expansion, Subflow Execution, and Core HR API.
- Delivered 7 Service Portal widgets for employee-facing HCM self-service.
- Implemented domain separation for multi-tenant data isolation.
- Defined 12 application roles based on users relationship.
ServiceNow Platform: Zurich release or later.
Required Plugins: com.glide.service-portal (Service Portal for employee-facing widgets).
Required Nova Apps (install first): Novaworks Platform (x_novaw_platform) — provides task utilities, JWT authentication, and business event infrastructure.
External Systems: Nova CoreHCM AI Agent (external HTTPS service that reads/writes CoreHCM records via REST APIs).
System Table Permissions: Read/write access to sys_user (for worker record linking); Read/write access to core_company (referenced by CoreHCM company table); Read/write access to cmn_department (referenced by job profile department mapping); Read access to sys_user_role and sys_user_group for approval routing.
Prerequisites: core_company table must have at least one record before configuration; Nova Properties records must be configured in the Novaworks Platform.
Install Order: Must be installed after Novaworks Platform, Nova Super Agent & Nova Frontend. Install sequence: Platform → Super Agent → Frontend → CoreHCM.