Note: Journey Accelerator is available with Journey designer. You should not download/install Journey Accelerator directly. You will get Journey Accelerator installed (from Tokyo release onwards) with the appropriate version of Journey designer from the store, so they are compatible with each other.

To see functionality related to Journey Accelerator, reference the Journey designer store application.

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With Journey Accelerator, ServiceNow admins can easily create templates (specific to department, country, etc.) that enable managers to create personalized action plans for key employee transitions, such as promotions, transfers, onboarding, offboarding, and more. Journey Accelerator helps automate manager-driven processes once done in spreadsheets, email, power point, and other systems.

Managers, mentors, and employees collaborate on action plans from the Employee Center.

Managers create customised plans and to-dos, assign mentors, and track progress
Mentors view or modify the plans and track progress
Employees view plans and update their progress
Admins and managers can add learning from Learning Posts into action plans