0
6.7.1
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama, Xanadu, Washington DC, Vancouver
Note: Journey Accelerator is available with Journey designer. You should not download/install Journey Accelerator directly. You will get Journey Accelerator installed (from Tokyo release onwards) with the appropriate version of Journey designer from the store, so they are compatible with each other.
To see functionality related to Journey Accelerator, reference the Journey designer store application.
----
With Journey Accelerator, ServiceNow admins can easily create templates (specific to department, country, etc.) that enable managers to create personalized action plans for key employee transitions, such as promotions, transfers, onboarding, offboarding, and more. Journey Accelerator helps automate manager-driven processes once done in spreadsheets, email, power point, and other systems.
Managers, mentors, and employees collaborate on action plans from the Employee Center.
- Managers create customised plans and to-dos, assign mentors, and track progress
- Mentors view or modify the plans and track progress
- Employees view plans and update their progress
- Admins and managers can add learning from Learning Posts into action plans
From the Journey designer application, administrators can:
- Use the Journey designer admin console to get an intuitive experience consolidating Lifecycle events, Journey Accelerator and Journey Designer features for seamless configuration and management
- Build journey configurations using Lifecycle events and/or Journey Accelerator plan types
- Guided set up available
- Set journey owner and mentor permissions for certain journeys (enabling or restricting certain features such as allowing owners/managers to add tasks to a journey)
- Track progress and usage from dashboards
- Target pulse surveys directly in the journeys to gauge satisfaction (requires Listening Posts)
- Set up actionable notifications using Virtual Assistant (requires VA plugin)
- Update similar tasks in similar journeys in a single action.
From the Employee Center, managers and mentors can:
- Create a new journey or access an existing one created from other entry points (record producer, integration, business rule)
- Add a mentor to a journey
- See which journeys need attention and quickly act
- Add, edit, or delete journey stages and tasks (from Journey Accelerator)
- Add recommended learning for an employee (requires Learning Posts)
- Send personalized messages to welcome new hires
- Add quick links for easy access to commonly used sites
- Create and track journeys from Manager Hub (requires Manager Hub)
From the Employee Center, employees can:
- Track their progress on outstanding journeys
- Complete all tasks and learning in a journey from one experience in Employee Center
- Now mobile support for Journey designer (Utah and later):
- Tracking progress
- Task completion
- Security enhancements to support the "Generate onboarding ramp-up plan" agentic AI use case (installed with Now Assist for HRSD).
See the latest version of Journey designer.