Signifi CONNECT for ServiceNow brings physical equipment lockers and vending kiosks into your ServiceNow workflows to support your critical asset governance. Built for IT and asset teams already running ServiceNow ITSM and ITAM:
Close the Loop Automatically: When an employee collects or returns a device at a kiosk, CONNECT creates or closes the service request, logs the ITAM consumption record, and deducts stock. No manual ticket updates, no spreadsheet reconciliation.
Keep Your Workflows: Your approval rules, business rules, and catalog logic keep working as-is. CONNECT uses ServiceNow standard Service Catalog and ITAM tables, so it stays upgrade safe and reports inside your existing dashboards.
Configure to Fit: Triggers and actions such as badge scanned, request approved, items dispensed, and inventory below threshold let you assemble fulfillment, replenishment, and access-control workflows that match how your organization operates.
Real-Time Inventory & Replenishment: Auto-generates transfer orders through your existing approval routing before stockouts happen.
Badge-Based Access Control: Authorizes employees against ServiceNow user records — no separate credential system.
Native Audit Trail: Every physical transaction documented in ServiceNow for clean chain-of-custody and compliance reporting.
Connects SignifiVISION vending and locker kiosks to ServiceNow's ITSM and IT Asset Management modules through a secure scoped REST API.
• Asset lifecycle from the kiosk — reserve, assign, and return-to-stock operations on alm_asset records, with full audit trail and stockroom updates
• Service Catalog integration — kiosk-initiated catalog requests via sn_sc.CartJS, with state transitions and request-item closure
• Inventory replenishment — kiosk-driven transfer orders between stockrooms, including deliver-task closure on receipt
• Incident management — create and transition incidents (open → in progress → resolved → closed) from the kiosk
• Task updates — close or transition sc_task records by SCTASK number
• Bi-directional sync — outbound async notifications push asset, incident, and request state changes back to SignifiVISION
• Secure by design — dedicated integration role, scoped API access policy, custom HTTP API key auth profile that limits the kiosk credential to the Vision endpoints only
1.0.0 — Initial release
Signifi CONNECT for ServiceNow v1.0.0 is the inaugural release of the integration between SignifiVISION kiosks and
the ServiceNow platform.
Included in this release:
• 14 scoped REST endpoints under /api/x_siso_connect/vision/* covering catalog requests, asset operations, inventory
transfers, incident management, task updates, and user lookup
• Custom API key authentication profile with a dedicated access policy restricting key use to the Vision API
• Integration role (x_siso_connect.integration) and ACL gating every endpoint
• Outbound async notifications for asset, incident, and request-item state changes
• System properties for endpoint configuration, integration user identification, and outbound enable/disable
• 13 automated ATF tests bundled in the "Vision: Kiosk flows" test suite
• Cross-scope privileges for required global APIs (sn_sc.CartJS, GlideRecord.setWorkflow, etc.)
Platform
- ServiceNow Xanadu or later
- Now Platform Fluent SDK runtime compatibility — verified against @servicenow/sdk 4.7.1
Required plugins (must be Active before installation)
- IT Asset Management (ITAM) — asset and stockroom tables (alm_asset, alm_stockroom)
- Service Catalog — request and catalog item tables (sc_catalog, sc_req_item, sc_request, sc_task, sc_cat_item)
- Incident Management — incident table (incident)
Feature-dependent plugins (required only for the listed features)
- Service Catalog: Consumables — required for consumable request handling
- Hardware Asset Management — required for hardware product lookup
- Transfer Orders (part of ITAM) — required for inventory transfer and delivery workflows
Network
- Outbound HTTPS connectivity from the ServiceNow instance to the SignifiVISION endpoint hosts (used by the async outbound notification feature)
- Inbound HTTPS connectivity from the SignifiVISION kiosks to the ServiceNow instance (used by the REST API)
Other Requirements:The customer must complete the following one-time configuration after installation. The full procedure is in the included
Installation Guide.
Service account
• A dedicated integration user (e.g. vision_integration) with the x_siso_connect.integration role
• A REST API key generated for this user, provisioned to the SignifiVISION system
System properties (configurable via the application's System Properties module)
• x_siso_connect.integration_user — username of the integration service account
• x_siso_connect.enable_outbound — set to "true" to enable outbound notifications back to SignifiVISION
• x_siso_connect.requests_endpoint, x_siso_connect.incidents_endpoint, x_siso_connect.assets_endpoint — destination URLs
for outbound notifications
• x_siso_connect.api_key — bearer token for outbound calls, if SignifiVISION requires one
• x_siso_connect.user_authorization_field — sys_user field used to resolve kiosk account identifiers (default: email)
• x_siso_connect.sync_catalog_sys_id — sys_id of the Service Catalog used by Vision (controls which catalog items are
visible to kiosks)
• x_siso_connect.product_id_tables — comma-separated catalog item tables to search by product_id (default:
pc_hardware_cat_item, pc_product_cat_item, sc_cat_item)
Catalog setup
• A Service Catalog dedicated to Vision items, referenced from x_siso_connect.sync_catalog_sys_id
• Catalog items with populated product_id fields and associated CMDB hardware models for inventory transfer/consumption
flows
Stockroom setup
• At least one alm_stockroom configured per kiosk location
• Optionally: separate source stockrooms for inventory replenishment flows