Aero (Assess, Eliminate, Refactor, and Optimize) is an intelligent ServiceNow application designed to help organizations understand, analyze, and manage customizations across their ServiceNow instances. As ServiceNow environments grow, customizations introduced to meet evolving business requirements can become difficult to track, increasing technical debt, maintenance effort, and upgrade complexity. Aero provides a centralized analysis platform that performs comprehensive instance scans across supported ServiceNow artifacts, identifies customized records and generates detailed reports that help teams understand the overall customization footprint and platform health.
A key differentiator of Aero is its integration with ServiceNow Generative AI Skills, which transforms raw scan results into meaningful, actionable insights. Using AI-powered analysis, Aero summarizes customizations, highlights potential areas of concern, explains the impact of identified customizations, and provides recommendations/remediations to help administrators and developers make informed decisions. By combining automated customization detection, historical scan tracking, interactive dashboards, and AI-driven summaries, Aero enables organizations to proactively manage technical debt, improve governance, reduce upgrade risks, and maintain a healthier, more sustainable ServiceNow platform.
• Full Instance Scanner — Comprehensive scan across artifact types including Tables, Fields, Business Rules, UI Actions, UI Policies, Client Scripts, Data Policies, ACLs, Script Includes, Notifications, Scheduled Jobs, Service Portal Widgets/Pages/Portals, REST APIs, Transform Maps, etc.
• Single Table Scanner — Targeted scan for individual tables with per-artifact-type breakdown
• AI-Powered Artifact Analysis — Automated analysis of customized artifacts to identify optimization opportunities, redundancy risks, and best practice violations
• Live Progress Tracking — Real-time progress updates during scan execution with percentage completion and status messages
• Top 10 Customized Tables — Ranked view of most customized tables with diversity scoring across artifact types
• Customization Density Metric — Instance-wide percentage calculation of custom vs. total artifacts
• Export to CSV — Download scan results for offline analysis and reporting
Release Notes - [AeroNow]
Version: [1.0.0]
What's New
AeroNow delivers complete visibility into your ServiceNow customizations through intelligent scanning and AI-powered analysis.
Instance-Wide Scanning
Run a full scan across artifact types — Tables, Fields, Business Rules, UI Actions, UI Policies, Client Scripts, Data Policies, ACLs, Script Includes, Notifications, Scheduled Jobs, Service Portal Widgets, Pages, Portals, REST APIs, Transform Maps , etc. Get counts, percentages, and detailed breakdowns in a single view.
Single Table Deep Dive
Select any table and see exactly which artifacts are customized — fields, business rules, client scripts, UI policies, and more — all scoped to that table.
AI-Powered Analysis
Every scan includes automated analysis of your customized artifacts. Identify optimization opportunities, spot redundancy risks, and detect best practice violations without manual review.
Live Progress Tracking
Monitor scan execution in real time with percentage completion and status messages. No guessing how long a full instance scan will take.
Top 10 Customized Tables
Instantly see which tables carry the most customization burden. Rankings account for diversity across artifact types — a table with fields, business rules, and UI actions scores higher than a table with only fields.
Customization Density Metric
Understand your instance at a glance with an instance-wide percentage of custom artifacts versus total artifacts.
Export to CSV
Download complete scan results for offline analysis, documentation, or stakeholder reporting.
Please refer to the AeroNow Installation Guide.