Tech - Assist is a cutting-edge solution designed to transform operational technology (OT) incident resolution. Acting as a Q&A bot, it provides real-time, step-by-step guidance to technicians, leveraging either Nvidia Microservice(nv-ingest) and Now Assist Skill Kit leveraging the capabilities of NowLLM or integrating with AWS Bedrock Claude 3.5 Sonnet/ServiceNow's Now Assist GPT-3.5. This innovative app boosts operational efficiency, ensures safety and compliance, facilitates organizational knowledge retention and transfer, and reduces costs. By offering detailed troubleshooting assistance—covering spare parts and tools—it minimizes downtime and disruptions, driving increased productivity and streamlined operations through the power of artificial intelligence.
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Gather incident details to query the LLM for resolution steps.
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Ensures responses to user prompts are accurate by considering the history of previous prompts and responses to maintain context and continuity.
- Integration Support with Now Assist Skill Kit, Nvidia Micro Service, ServiceNow's Now Assist GPT3.5 and AWS Bedrock Anthropic Claude 3.5 Sonnet, Claude 1.2 Instant.
Release: Tech - Assist v2.0.0 (Nvidia Micro Service and Skill Kit, AWS Bedrock and GPT3.5)
Glide Virtual Agent
Operational Technology Incident Management - 2.0.2
Now Assist ITSM