0
8.0.0
Zurich, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 9, Xanadu Patch 3, Xanadu, Washington DC Patch 9, Washington DC Patch 2
Respond to incoming chat, phone, walk-up, and messaging interactions faster with Service Operations Workspace.
- Work on interactions created from incoming chat, phone, walk-up, etc.
- Respond to the caller appropriately with the help of on-time and contextual information.
- View asset information of the requesters to better assist them.
New
- Admin can enable/disable hiding the inbox upon work item acceptance from SOW Admin Center
- Admin can configure the information session tab settings for chat interactions in SOW Admin Center
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