0
7.1.0
Yokohama Patch 1, Yokohama, Xanadu Patch 3, Xanadu, Washington DC Patch 9, Washington DC Patch 2, Washington DC, Vancouver Patch 6
Respond to incoming chat, phone, walk-up, and messaging interactions faster with Service Operations Workspace.
- Work on interactions created from incoming chat, phone, walk-up, etc.
- Respond to the caller appropriately with the help of on-time and contextual information.
- View asset information of the requesters to better assist them.
- New
- Agents can be notified when end users post an update to a non-focused chat tab. They can further prioritize responding to waiting end users with tabs changing colors as they cross certain thresholds.
- Agents can leverage a unified in-record interface for phone/call-based interactions
- Agents can focus on an accepted interaction with the inbox panel auto-hiding upon accept.
- Changed
- Fixed
- Removed
None