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6.0.1
Zurich, Yokohama, Xanadu
Use the Case Playbook for Product Support to guide customer service agents through the steps that are required to resolve product issues. The product support playbook provides a guided experience to help agents complete the various troubleshooting steps and tasks needed to resolve a product issue.
- Agent Experience
- Case playbook to guide agents in resolving product issues
Dependency changes.
- Required plugins and products
- Customer Service (com.sn_customerservice)
- Store Dependencies
- Playbooks for Customer Service Management (sn_csm_playbook)