0
2.5.2
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 3, Yokohama
Now Assist for Process Mining streamlines project setup, identifies bottlenecks, and pinpoints process inefficiencies with minimal time and effort. It also analyzes agent work notes to provide clear insights into the operational causes of inefficiencies.
- Transition Work notes analysis identifies the operational reasons behind inefficient transitions (e.g., resolved to new or unnecessary reassignment) by examining work notes. It highlights key reasons, including operational and process-related context.
- Process Inefficiencies Highlight key reasons and deviations in process inefficiency by comparing them with the standard process and use generative AI to enhance the relevancy with operational context. The highlights come from over 15 analytical reasons users need to understand for process inefficiency analysis. They are prioritized and shown by the most significant deviations from the efficient process pattern.
New:
- Process inefficiency highlights for Improvement opportunities and 3P Model support
Fixed:
- 3P Model support for Worknotes analysis
- Required plugins and products
- Generative AI Controller (com.sn.generative.ai)
- Application
- Now Assist for Creator