0
4.1.5
Australia Patch 6, Australia Patch 5, Australia Patch 4, Australia Patch 2, Australia, Zurich Patch 12, Zurich Patch 9, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama
Generative AI
Now Assist for Process Mining streamlines project setup, identifies bottlenecks, and pinpoints process inefficiencies with minimal time and effort. It also analyzes agent work notes to provide clear insights into the operational causes of inefficiencies.
- Transition Work notes analysis identifies the operational reasons behind inefficient transitions (e.g., resolved to new or unnecessary reassignment) by examining work notes. It highlights key reasons, including operational and process-related context.
- Process Inefficiencies Highlight key reasons and deviations in process inefficiency by comparing them with the standard process and use generative AI to enhance the relevancy with operational context. The highlights come from over 15 analytical reasons users need to understand for process inefficiency analysis. They are prioritized and shown by the most significant deviations from the efficient process pattern.
- Intent and Activity Analysis efficiently summarizes (human) agent tasks and their sequence in relation to problem types so you can pinpoint areas for improvement and take concrete actions to optimize your processes.
- Complimentary Generate Process configuration which fills the configuration that enabling creation of process mining projects efficiently and unlocks key features across the process mining workspace
New:
- Move all ServiceNow Otto for Process Mining skills from Now Assist (ServiceNow Otto) for Creator to Now Assist (ServiceNow Otto) for Platform.
- Added two ServiceNow Otto for Process Mining skills for filling in the process configuration and helping with the state field mapping.
- Allow Skill ACL customization.
Changed:
- Update defaults to the latest models for 3P providers for Worknotes and Highlights.
Fixed:
- Several fixes on 3p models, ACL customization, and task completions.
Not applicable for this application version.
- Required plugins and products
- Generative AI Controller (com.sn.generative.ai)
- Application
- ServiceNow Otto for Creator Or ServiceNow Otto for Platform